What to watch out for when
evaluating ‘hosted CRM’ vendors, ‘CRM On Demand’ vendors and ’ CRM Software as
a Service’ providers
Beware of imitators that
claim they have a hosted CRM on demand or ‘software as a service’ without
giving you a free trial on demand… it begs the question, what are they hiding?
Do you need to be talked into buying the small business software solution? Not
at salesboom.com. Salesboom puts its money where its mouth is by giving every
small business a chance to kick the tires of our #1 Hosted CRM On Demand
Beware of the distinction
between ‘Hosted CRM’ vendors and ‘CRM On Demand’ vendors or ‘CRM Software as a
Service’ providers. As with anything in life, the Devil’s in the Details when
it comes to trying to figure out the difference between hosted software
applications, On Demand software applications, and Software as a Service
(Saas). Unfortunately the differences might seem subtle, but getting to the
bottom of it quickly will save you a lot of time and headaches.
With most CRM software
companies hosted CRM means the CRM customer must pay upfront for the software,
then download it and install it on their own. On top of having to buy the
firewalls, routers, server hardware, database, web server software, etc, you
need a technical person to install everything, and then you are required to
host the CRM software and make sure it is up and running 24/7/365. Another
breed of ‘hosted CRM’ has the customer
having to pay two bills – one for the CRM application itself, and one to a
hosting provider to handle the hosting of the CRM applications.
Try our free CRM software application 30-day trial now.
CRM On Demand
CRM On Demand is supposed to
mean that the CRM software is available instantly, without any setup required
at all like with Salesboom CRM On Demand. Unfortunately, many On Demand CRM
vendors misuse this term and don’t actually provide you with the application on
demand. A quick litmus test is to see if there is a free 30 day hosted CRM
trial like with Salesboom, and also with salesboom our CRM software trial allows
you instant access to the CRM application, without having to talk to a sales
CRM Software-as-a-Service (or
CRM Software-as-a-Service (or
SaaS) means the CRM application is Hosted by the vendor, is an On Demand CRM
application, and the CRM application is priced
as service. At least that’s what you get
with Salesboom.com. When you sign up for salesboom.com you get access to the
application immediately, and Salesboom provides the hosting, maintenance and
upgrades of the CRM application for you. Also with salesboom hosted
applications, upgrades are free during your lifetime with us.
Watch out for Business
Software vendors that don’t put their software pricing and software licensing
agreements within preferably one click of the main page of their website.
Listen, these days software companies more than anyone else realize that your
website is the first and most valuable source of information that your
customers and prospective customers refer to find easy answers to software
purchasing and software licensing. If the pricing is buried, it is either not
by mistake, meaning the company doesn’t want you to know something, or the
software companies themselves don’t understand the importance of being open with
your customers. You will always find Salesboom pricing documentation directly
linked from www.salesboom.com and it’s
very easy to understand since Salesboom is priced based on a ‘Software as a
Service’ (or SaaS) pricing structure.
Look at when in the lifetime
of your company are you going to have to upgrade your hosted CRM application –
it’s not always about needing extra functionality out of your CRM solution or
getting that next critical upgrade of your CRM application. Most hosted CRM
vendors or CRM On Demand vendors and CRM Software as a Service vendors (or
hosted CRM service vendors) also force you to upgrade to a special version of
their hosted CRM service based on the number of users or subscribers to the CRM
service. The most egregious example is with the Salesforce.com hosted CRM
offering. If your small business has more than five users, then
Salesforce.com’s Team Edition is not for you. Salesforce.com limits the number
of users of the Salesforce.com Team Edition to 5. So if your small business
needs more than 5 hosted crm subscribers, then Salesforce.com forces you to
upgrade to the Salesforce.com Professional Edition at a whopping 390% increase
in price to the small business customer – regardless of whether your business
needs the new features or not. With the salesboom hosted CRM service, there are
free CRM software application 30-day trial now.
Do you have questions about Buying
CRM Software Solutions?