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CRM SOFTWARE FOR INSURANCE & FINANCIAL SERVICES

Salesboom CRM Software supports business lines for the Financial Services Sector with highly scalable on demand solutions and support. Financial Sector is a broad term that includes banks, investment banks, and insurance companies (including brokerage, underwriting and reinsurance).

Salesboom CRM software addresses and integrates Financial Sector organizational requirements from three key areas. Operational, Analytical, and Collaborative. The degree of detail and integration is scalable, and can be modified by owners as needed. Salesboom offers solid customer support, training and professional services

Salesboom CRM Solutions offers customers in the Insurance Segment of Financial Services Sector an opportunity to assess, streamline and improve:

• Operational activities with the automation of basic business processes (marketing, sales, service)
• Methods of analyzing customer behaviour and incorporating business intelligence strategies
• Collaboration with customers on multiple communications channels
• Collaboration between organizational team members to ensure a quality customer service experience and follow up
• Front and back end integration (supply chain)
• Workflow and assignment processes

INSURANCE

Salesboom CRM software offers services in support of personal and commercial insurance operations.
The table below addresses standard sales and support activities supported by Salesboom CRM Software Solutions.

BUSINESS	ACTIVITY	SALESBOOM - INSURANCE SECTOR
Sale of financial products such as life insurance, property insurance, RRSP, etc.	Marketing, sales, product specification, pricing, targeting activities.	Salesboom CRM lets you create highly personalized marketing campaigns and execute them across multiple channels. With need analysis and product recommendation capabilities, Salesboom CRM helps agents close the sale by providing the right product choices.
Salesboom CRM	Referral management	Automatically create leads for every referral captured Easily view the most valued source of referrals
	Targeted sales	Maximize cross-selling opportunities Streamline account origination for multiple product sales
	Call list management	Accurate, complete and timely call lists triggered by events, meetings, predefined conditions track, assign, escalate call activities appropriately deliver personalized investment advice to clients in timely basis
	Household management	View data on familial and ad hoc households Roll up of portfolios, leads, activities, notes, opportunities
	Identify client values	Consistent view of client portfolios across multiple platforms Accurately assess client value and profitability Segment clients for appropriate marketing initiatives Retain high value clients with exceptional customer service
	Self serve	Universal sign up Cross-channel application processing Targeted cross-selling Multi-channel distribution of financial research in support of marketing and decision making
	Advisory services	Improve co-ordination with team members
Representative Productivity	Improve representative's productivity	Automatic tracking and assignment of activities to appropriate employees through workflow Electronic tracking and viewing of decisions by the relationship manager, credit officers and bank executives
Policy	Support utilization of comprehensive policy management	Capture new business processes Track status of all policy-trailing documents Initiate order for underwriting documentation
Claims	Processing claims – verification, policy review, authorizations, payments	Amalgamate customer information from agents, brokers, call center representatives, mobile claims adjusters for good decision making.
Contextual Information	Gather, collate and assess client files in context for better pricing and decision making.	Consolidates all information sources (including external) to a single source.
Billing	Manage and Track Accounting activities	Salesboom will track and generate invoices and payments according to various triggers programmed into the system.
Product Description	Comprehensive and up to date product descriptions for sharing	Create, update and disseminate product information that is consistent for all users.
Pricing and Quotations	Produce and track quotes for customers based on pricing and packaging/incentive programs	Maintain history of quotations from common pricing tables, document incentives and successes on file.
Risk Assessment	Proceed to underwriting with solid client profile and history in evidence.	Improves risk assessment as agents have access to comprehensive of customer specific underwriting from all business lines
Document Management	Generate policy documents such as quote packages, declarations, certificates of insurance, and payment receipts	Can be generated automatically and can be sent directly from the system to customer by email, fax, mail.

Salesboom CRM services has capacity to integrate and support the following business lines on-demand and as-needed to deliver successfully in your financial enterprise:

BUSINESS ACTIVITIES	ACTIVITIES
Marketing Analysis	Develop marketing strategies and maintain campaign history in a company repository available as a working file, a reference repository for lessons learned, a resources for decision making, training purposes, etc.
Sales	Track sales activities, strengthen sales strategies, incorporate sales protocols, study sales successes/failures to finesse future sales strategies, provide instant overview for team overview and action. As a result it is easier to develop better targeted sales offers, up-sell and cross-sell opportunities.
Customer Service	Deliver exemplary customer service with instant access to product marketing collateral and partner product information.
Customer and Partner Management	Manage information and activities for customer and partner relationships from within one system to ensure good information exchange in support of sales, supply management, customer and product support.
Call Center	Manage call center services with on-line software that links the service team in real-time to sales information, product information, pricing and billing options and self service options.
Policy Enforcement	CRM implementation enables consistent enforcement of organizational policy. This capacity enhances areas where policy is important in terms of revenue generation, legal responsibility, regulatory compliance, Occupational Health and Safety, demonstration of fiscal due diligence.
Work-flow	Embed business processes into Salesboom CRM to promote consistency and reduce costly training activities.
BUYING IN	ACTIVITIES
Customization	Consider customization in the context of business lines, and updates as changes occur. Salesboom offers a wide range of customization options from within the system. This introduces the possibility for our customers to manage as little or as much customization as desired from the desktop. Once customization requirements are identified, implementation can be accomplished with consultation with Professional Services to determine what level of integration may be required to achieve your desired results.
Events Driven Advice	With access to 'up to the minute' information in organizational context, it is possible to provide accurate advice where timely information is critical to decision making.
Integration of business processes	If the customization required is complex or fairly sophisticated in terms of true application, then the Professional Services team will review the requirements and identify integration points and implementation options. This includes identifying information holdings you wish to bring forward for service support in your new system.
Technical integration of Web Services Platform	Because of the flexibility built into the Salesboom CRM system, it is possible to use the API packages to integrate existing systems for a rich customer service environment. Additionally, Salesboom has back-end functionality that can bring a full service on-demand system into operation where retention and integration of existing back-end information holdings is desirable. The Professional Services team will work with you to identify and suggest trategic integration options.
Professional Services	Salesboom offers Professional Services to help with any or all stages of your Enterprise Resource Planning (ERP) activities. This includes a review and analysis of business processes, translation of process into requirements, and from requirements into implementation plan and implementation and training activities.

Secure CRM Information Exchanges

Information within the system is secure and accessible based on a highly scalable permissions tree. In scaling the access to information on the site, you are able to protect resources appropriately and open up information resources for sharing based on organizational need. Furthermore, there is Audit Trail functionality built into every item into the system. This assures system services that can identify any information changes, access and sharing activities (and the owners) on the system. You can access Audit information at any time for review and reporting purposes and to demonstrate due diligence in adherence to legal, financial and commercial security duties common in the Financial Services Industry.

Regulatory Compliance

Salesboom CRM software facilitates Financial Sector Organizations to meet evolving and stringent protocols from a variety of regulatory agencies tracking activities within the spectrum of financial service offerings.

ROI

Salesboom CRM implementation guarantees cost containment through streamline production and distribution operations using front and back end tools as part of standard software offerings. Guaranteed visibility across all areas from administration, customer support, sales, accounting and billing and profiling.

The Salesboom Platform:

• Web Services with Service Oriented Architecture (SOA)
• Optional Customization - Capacity for user or professional customization and is fully extensible
• Development and Integration - Web Services API and AJAX / COMET controls are system standards.
• Cost control ? costs are contained because the platform is proven both flexible and stable
• Partner Networks - An extensive partner network of over 125 different solutions providers
• Legacy ? Salesboom has an API that facilitates integration for web based CRM/ERP solutions with existing front and back office systems.

Professional Services

Salesboom offers professional services in support of the CRM implementation life-cycle and beyond. You might consider:

• Business Modeling Services
• Project Management (PM) Services
• Professional Data and System Analysis
• Custom Integration Services
• Support and Training Services