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CRM FOR THE TRAVEL INDUSTRY

The Travel Industry caters to tourism activities, whether for the sake of business or recreation, that take people out of their home environments to other destinations. The Travel Industry provides services that enable and enhance the travel experiences in the form of hospitality and transportation services, facilitation on customs and border issues, insurance, marketing, public health, transport and event options.

Travelers make their way via air, rail, road, water and now, unbelievably, space. They seek activities that satisfy curiosity, culture, adventure, family bonding and boredom. The value relationships in this sector are in travel, trade, media and advertising, attractions, festivals and events.

Many countries, states, provinces, or districts depend on tourist travel to feed their local economies and so the Travel Industry is a significant sector for revenue generation. There are many opportunities for partnering with other service providers to enhance and up-sell activities and services for Travelers.

In order to ensure the success of travel sector services it is necessary to identify customers with the following characteristics : access to discretionary income and access to free time. Additionally it is important to have access to destinations and activities with acceptable infrastructures in the form of good accommodations, facilities, and transportation systems.

Salesboom CRM software delivers integrated and synchronized performance across all travel network channels from call center, administration, sales and marketing, pricing, distribution and dealer networks, financial administration and to name a few.

BUSINESS	CRM CAPACITY - TRAVEL INDUSTRY
Data Management	High volume booking engine to Manage flight information Manage reservations Offer flexible, scalable and user-friendly systems and services Integrated with databases, call centers and fulfillment systems (i.e. Partners) Share updates instantly with partners and customers Manage customer information to offer competitive custom travel options
Customer Management Solutions:	Increase Up-sell and Cross-sell opportunities Refined targeting of highly personalized content Compensate for the traveler's price sensitivity with added value from improved and varied services Handling the consumer traveler, the business traveler and their employer company, in distinct, personalized ways Analytics tools Identify high value customers
Finance and Revenue Management	Web-based Sales and Care such as eTicketing Services (issue and deliver client ticket electronically) E-Billing options for Processing, Billing, Account Inquiries Manage employee incentive/commission programs
Technical Operations Solutions	Integrating the front-office system with different booking systems Integrate and manage the supply chain
Operations Solutions	Efficient contact management, so agents can capture and handle hundreds of inquiries per day Sophisticated, multi-channel Campaign Management specially geared to the Travel Industry Effective Offer Management pushed real time to consumers and partners online and through Call Center, and Partner Sites Customize and Partner on Loyalty Programs Create sales opportunities across the board with access and management of direct sales independent travel agents company-owned travel agents franchisees multiple customer channels Integrate into reservation systems to capture travel data

To address your specific needs, Salesboom CRM offers Travel Sector users integration of Operational, Analytical, and Collaborative information sources. Scale the degree of integration according to your business plan, but undertake to deliver solid customer support with training and professional services as needed for improvements in the following areas:

• Automation of basic business processes (marketing, sales, service)
• Analysis tools to identify and service high value customers,
• Customer collaborations on multiple channels and with integrated partner servicing
• Ensure collaboration between organizational team members for excellent customer service
• Front and back end integration options (supply chain)
• Utilize workflow and assignment processes to ensure consistent customer care and delivery of business services

Continuous Improvement

Salesboom CRM software offers a highly scalable solution for companies in the Travel Industry who undertake continuous improvement strategies. Identify and schedule process changes without downtime or user overload. Salesboom CRM software affords an opportunity to step away from the constraints of fixed solutions. Salesboom offers support for rapid configuration of the system, integrating existing systems and processes as needed, read more about, How to Achieve CRM in Tourism.

Consider the opportunities for improvement in the following:

• Understand how customers define quality, and design corresponding service strategy
• Automate the management and scheduling of sales calls
• Keep track of all types of customer contact from all channels for analysis and campaign design
• Deliver online billing options and up-to-date rate plan services
• Offer multiple self service options
• Maintain information on services, booking information and assistance 24/7
• Recognize and address potential problems quickly
• Offer user-friendly mechanisms to register customer complaints to address service deficiencies

Regulatory Compliance

Salesboom CRM software can integrate protocols for members of the Travel Industry to meet evolving protocols from a variety of regulatory agencies. These may include Insurance, Occupational Safety and Health Administration (OSHA) and advisory services so costly mistakes can be avoided.

Professional Services - CRM Custom Solutions

Salesboom delivers solutions that address the fast moving, demanding needs of the Travel Industry. We offer evolved, solid, custom software solutions based on an understanding of the unique needs of individual organizations. We offer a range of services to support any level of Enterprise Resource Planning (ERP) and we offer support and training services as part of implementation.

We offer the following professional services:

• Project Management – requirements, placement and delivery of Travel Industry Solutions
• Business Modeling Services - identify and automate business processes
• Integration Services - CRM Software and/or process customization
• Professional Analysis - Cleanse and Import Data, streamline systems
• Professional Training Services and Support Services

The Salesboom Platform:

• Web Services with Service Oriented Architecture (SOA)
• Optional Customization - Capacity for user or professional customization and is fully extensible
• Development and Integration - Web Services API and AJAX / COMET controls are system standards.
• Cost control - costs are contained because the platform is proven both flexible and stable
• Partner Networks - An extensive partner network of over 125 different solutions providers
• Legacy - Salesboom has an API that facilitates integration for web based CRM/ERP solutions with existing front and back office systems

Salesboom On Demand hosted CRM, web-based SFA and ERP Software Industry Solutions:
Aerospace Defense	Financial Services - Insurance
Automotive	Government Services
Call Centres	Hospital
Chemical	Hospitality
Clinical Practice	Manufacturing
Clinical Research	Pharmaceuticals
Communications	Retail
Consumer Goods	Staffing
Electronics	Transportation
Energy	Travel
Finacial Services - Banking