and Process Automation
Standarize business processes and minimize
administrative overheads with complete CRM & ERP workflow Automation.
Salesboom’s Intelligent Workflow Management
System is comprised of many different subsets, all designed to give
you the power and control over your CRM system that you need to
make the most productive workplace your business has ever seen.
Everything is fully customizable – not the quasi-customizable
options that our competitors offer – so you can make everything
flow the way it needs to in order to create more efficiency and
maximize your employees productivity. Lastly, we’ve created
a Workflow Management system that’s smart – something
that’s been lacking in CRM applications now for a long time.
With our new Intelligent Workflow System, you’ll be able to
rely on Salesboom to actually predict where you need records to
go based on criteria that you pre-set, making sure that you never
have routing or record assignment issues.
Intelligent Workflow Management Tools – Completely Customizable. You can set unlimited amounts of options and rules that work for your business. No matter what the data or record type, you can easily create automated alerts and notifications, both in the form of email and task creation if needed, data record conversion, duplication, assignment and re-assignment, and even change whether a record is private or public.
Automated Response System – The
Salesboom Automated Response System creates the communication foundation
that you need to maximize productivity in your business. Based on fully
customizable rules, Salesboom can now automatically respond to any inquiry
sent, either by email or web-form. It can also send out automatic alerts
to other processes in your business – like the closure of a customer
support case, or the addition of new products or services. It works internally
as well, allowing automatic responses and notifications for internal employees,
pro-actively alerting users of potential out-of-stock situations, projection
completions and much more.
Automatic Intelligent Routing and Assignment – Salesboom also takes care of all your routing needs for you with its new Workflow Management system. You can pre-set an unlimited amount of criteria to tell Salesboom where you want records to go when they come into the system, so you never have problems with dataflow again. You can easily route new leads to sales representatives based on geographic location, re-route cases to senior support representatives based on length of time in the support queue, capture billing inquiries and push them directly to the right agent and more.
Salesboom Pre-Set Best Practices Logic
and Workflow – Not sure where to start? No problem! Salesboom has a pre-set Workflow Best Practices system all ready for you to get started with. See what parts work and which parts need fine tuning for your business needs, and adjust as necessary.
So how can all these benefit your small business? Check out these real-world examples for a glimpse into the power of real intelligence in CRM!
Example: The Request for Information form on your website has been setup to capture leads directly from the internet into your Salesboom CRM system. An interested prospect visits your website from Hong Kong, and fills out the form wanting more information. Based on pre-set rules, the Salesboom system automatically routes the new Lead record to your Asia-Pacific sales team, and alerts the Sales Manager that a new lead has entered the system with an email. A Sales representative contacts the new prospect in the morning, and qualifies the lead. Once the lead is set to qualified, it is automatically assigned to a senior sales representative, and an opportunity is created for the senior rep to close.
Example 2: A customer sends an email
to your support desk, because they’re having problems installing an update to the anti-virus software you supply. The email is automatically scanned by your Salesboom system, and based on pre-set rules, it routes it through to Technical Support, and directly to a representative that is an expert on the anti-virus software product that is offered. A new case is also created for the problem in Salesboom. The customer immediately gets an email back confirming that the case has been received, which technical support agent will be handling their request, and direct contact information for that representative. Once the technical support representative solves the problem and closes the case, a task is created for the Service & Support
Manager to approve the solution. Once approved, an email is automatically
sent to the customer with the details of the solution, and the case is
converted from private to public read-only status, so all support representatives
have access to it in the future.
Example 3: A paying customer writes an
email to your technical support queue, but the real issue is that they have
a billing problem, not a technical support problem. Salesboom automatically
detects this based on keywords in the email, and re-routes the email to your
billing department instead. It also automatically scans the accounts in your
Salesboom CRM system, finds the appropriate existing account and creates
a new case for them. The Salesboom Workflow Engine also identifies who the
Account Manager is for this customer, and alerts that user via an email that
one of their accounts has a new issue in the Billing Department queue. An
email is automatically sent back to the customer, confirming receipt of the
original email. The Account Manager contacts the Billing Department to solve
the issue, and calls the customer back with the details of the solution.
Once the customer approves the tabled solution, the Account Manager enters
the details into the case, and a new task is created for a Billing Department
representative to apply the solution and close the case. Once the case is
closed, an automated email is sent to the customer with the details of the
solution, and a task is created for the Manager of the Billing Department
to approve the financial change in the contract.