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CRM SOFTWARE FOR MANUFACTURING INDUSTRY

The Manufacturing Industry accounts for approximately one quarter of world economic activity. Manufacturing, generally stated, is the use of tools and processing mechanisms that when used together converts raw materials into manufactured goods for various markets world wide. There are many types of manufacturing processes, such as Lean Manufacturing, Flexible Manufacturing, Agile Manufacturing, Rapid Manufacturing and Just In Time(JIT) processes. CRM solutions must recognize that each Manufacturing Process has its own requirements that can range from a need for sharing of joint databases both in-house and with 'outside' partners, absolute inventory control and/or tight scheduling capacity to deliver smooth and reliable production processes.

Salesboom CRM Solutions with our Manufacturing Management Software offers customers in the Manufacturing Industry an opportunity to assess, streamline and improve:

• Operational activities with the automation of basic business processes (marketing, sales, service)
• Methods of analyzing client behaviour and incorporating business, operational and intelligence strategies
• Collaboration with clients on multiple communications channels
• Collaboration between organizational team members with multiple partners to ensure a quality client service experience and follow up
• Front and back end integration (supply chain) including multiple partner sites/systems
• Workflow and assignment processes

Salesboom offers CRM services that address solutions in support of priority business lines in the Manufacturing Industry. The following chart lists some key improvement areas with CRM implementation:

MANUFACTURING

SALESBOOM CRM SERVICES

Territory Management Automate assignments based on geography, organizational division, product specialty, etc. Identify and assign appropriate team member or members to customer account. Relationship Management Understand customer relationships such as subsidiaries, partners/distributors, and associations. Retain and access relationship information a prospect or customer has with other organizations to construct rewarding relationships in sales and customer relationships. Product Tracking Catalog sizes / specifications for products in an online reference library Create multi-tiered product hierarchies. Quote Management Indicate threshold levels for discounting by percentage and manage pricing breaks and volume discounts. Manage multiple pricing options to ensure quotes are accurate, complete, competitive, and valid.

codify business processes Support addition of new applications and/or databases as needed digitize catalog and content management function for assembling and publishing catalogs from data sources distributed across an organization. reduce change orders reduce clarification calls initiate processes that ensure orders are valid for entry when received. Reduce expedited ordering (fewer production changes) track lot, batch, serial number, component, product registration, site of manufacture, product history, and service history. accommodate real time updates to product structure and pricing to reflect production changes offer tools to team that facilitate a quicker transfer of quotes into orders Use workflow to route product engineering and pricing requests automatically.

Salesboom CRM software delivers integrated and synchronized performance across all manufacturing channels from call center, administration, sales and marketing, pricing, distribution and dealer networks, financial administration and inventory control, and specification control to name a few.

Some of the benefits of Salesboom's Manufacturing Management Software solutions are:

• Satisfying customer needs and demands
• Enhance risk management activities
• Track and protect specification and process control
• Support and enhance Quality management practices
• Strengthen Recall protection protocols
• Track and manage inventory systems
• Mitigate Increased costs and reduced margins
• Pursue global and local opportunities efficiently
• Ensure Regulatory compliance

Salesboom CRM software addresses and integrates enterprise requirements from three key areas. Operational, Analytical, and Collaborative. The degree of detail and integration is scalable, and can be modified by owners in real-time. Salesboom offers solid customer support, training and professional services as needed.

Secure CRM Information Exchanges

Information within the CRM system is secure and accessible based on a highly scalable permissions tree. In scaling the access to information on the site, you are able to protect resources appropriately and open up information resources for sharing based on organizational need. Furthermore, there is Audit Trail functionality built into every item on the system. This assures system services that can identify any information changes, access and sharing activities (and the owners) on the system. You can access Audit information at any time for review and reporting purposes and to demonstrate due diligence in adherence to legal, environmental, financial and commercial security duties common in the Manufacturing Industry.

Continuous Improvement

Salesboom CRM software offers a highly scalable solution for companies in the Manufacturing Industry that embrace continuous improvement strategies. It is possible to identify and schedule process changes without downtime or user overload. In acquiring Salesboom flexible CRM software you step away from the constraints of fixed solutions. Salesboom offers support for rapid configuration of the system, integrating existing systems and processes as needed. With Salesboom CRM software you acquire the capacity to provide the following supports with a continuous improvement model. Salesboom CRM is as flexible as your organization needs to be.

Consider the opportunities for improvement in the following:

• Capture how your customers define quality, and design corresponding service strategy
• Managing and scheduling follow-up sales calls
• Track customer contact in system so all sources and types of contact are included and viewable by system users
• Online billing and pricing services
• User-friendly mechanisms to register customer complaints
• Self service tools
• Product use/information/technical assistance 24/7
• Recognize and address potential problems quickly
• Identify and addressing service deficiencies
• Track customer interests and personalize product offerings
• Collaborative customization or real-time customization
• Managing and scheduling maintenance, repair, and on-going support
• Integrate cross-functional systems

Regulatory Compliance

Salesboom CRM software facilitates Manufacturing Industries to meet evolving and stringent protocols from a variety of regulatory agencies tracking activities within the sector. These include Environmental, Occupational Safety and Health Administration (OSHA) and Fiscal at both domestic and international levels in order to avoid costly penalties and/or recalls.

ROI

Salesboom CRM implementation guarantees Manufacturing Enterprises cost containment through streamline production and distribution using front and back end tools as part of standard software offerings. Salesboom offers a range of real-time customization to mitigate down time. Guaranteed visibility across all areas from finance to manufacturing with partner networks and across the supply chain are possible within exceedingly generous time frames.

Professional Services - CRM Custom Solutions

Salesboom offers software and Professional Services that address specific requirements for the Manufacturing Industry and delivers on demand solutions that automate processes on time and within budget while factoring in regulatory constraints.

Salesboom has evolved solid solutions based on dialog and responsiveness to customer needs. Salesboom offers a stable, scalable software solution with a successful deployment based on support and flexibility of our stand-alone and custom integrated CRM Solutions for Enterprise Resource Planning (ERP) and support and training services offered as part of our implementation.

Salesboom CRM will deploy a solution that enhances services and processes so you can achieve positive ROI in as short a time as possible:

• Software Solution – our team will help develop CRM plan, strategic placement and requirements development
• Identify and automate business processes
• Software and/or process customization
• Integration of CRM Software (with existing software)
• Cleanse/Import Data
• Reporting on implementation/deployment
• Professional Training Services and Support Services

The Salesboom Platform:

• Web Services with Service Oriented Architecture (SOA)
• Optional Customization - Capacity for user or professional customization and is fully extensible
• Development and Integration - Web Services API and AJAX / COMET controls are system standards.
• Cost control - costs are contained because the platform is proven both flexible and stable
• Partner Networks - An extensive partner network of over 125 different solutions providers
• Legacy - Salesboom has an API that facilitates integration for web based CRM/ERP solutions with existing front and back office systems

Salesboom On Demand hosted CRM, web-based SFA and ERP Software Industry Solutions:
Aerospace Defense	Financial Services - Insurance
Automotive	Government Services
Call Centres	Hospital
Chemical	Hospitality
Clinical Practice	Manufacturing
Clinical Research	Pharmaceuticals
Communications	Retail
Consumer Goods	Staffing
Electronics	Transportation
Energy	Travel
Finacial Services - Banking