Cloud CRM TRANSPORTATION LOGISTICS SOFTWARE
Transportation and Logistics Services covers a range of activities dealing with how resources are acquired, and transported in addition to how they are managed while in transit along the supply chain. Today's transport services represent global activities with complex partnering and logistical relationships all operating within tight time constrains. It is a competitive industry and customers typically expect competitive pricing offers in an effort to enhance their own sales activities.
Managing and leveraging market information and partner relationships is paramount to the ability of companies to maintain attractive pricing and delivery options.
CRM services can enhance Transportation Logistics Service business lines in operations, vehicle and infrastructure management. It encompasses interaction and activities at all nodes in the context of policy, regulation and contract requirements.
Salesboom CRM software offers an opportunity to build intelligent interfaces with all contacts along business lines. This includes such things as sales and marketing, warehouse management, customer and partner management, purchasing and contract management. Undertaking Enterprise Resource Management (ERP) activities that include fully integrated CRM solutions, it is possible to address operational deficiencies and improve business intelligence for greater operational success.
Advantages of Salesboom Cloud CRM Transportation Logistics Solution
Well-developed and thought out CRM system always helps pre-define some general workflows for every department and automate administrative tasks. Using it, your staff members will spend less time on filling forms, making quotes & proposals, creating reports, running calculations and will thereby raise their productivity.
Systematic way to track business activity effectively
CRM solution helps understand when and what is needed to be performed for which customers. With the help of this tool you are able to unify all your business areas and thus track them in one place. Leveraging this market information, a logistics company will be able to maintain competitive pricing and delivery options against its competitors.
One source for all the necessary data
A CRM system allows you to have access to constantly updated information for decision-making and communication between staff members and departments with different office locations. It's an opportunity to build intelligent customized interfaces with all contacts along business lines available by CEOs, CFOs, CIOs, and line managers.
Measurability of marketing and sales activity
CRM services can help transportation and logistics business capture better understanding of customer needs and behavior. This will give a possibility to manage effectively time, business resources and efforts which then benefits clients and overall business.
Individual customer service
Industry-based CRM platform gives a clear road map for effective communication with partners or clients and provides access to industry best practices. Knowing your customers’ needs and the main points to contact them you can identify major clients increasing their loyalty and mitigate the possibility of relationship with irresponsible customers.
Automated information updating
CRM software helps benefit business profitability focusing on timely updating customer information and fast order processing. It also allows to organize efficient shipping of FCL/LCL freight and delivery of dangerous/perishable goods.
Ensuring safety of shipments
Due to cross-globe operations and various regulatory systems in all the different countries it's usually hard to propose on-time delivery and 100% safety of goods. Customized Cloud CRM system can have integration with electronic databases such as Transit MRN to provide information about current status and location of the cargo.
Taking into consideration all the above mentioned advantages, it’s evident that a customized Cloud CRM system can drive up profitability and provide a systematic way to measure and control everything that is happening in your business regarding communication and relationships with customers.
A review of the table below will offer some insights to areas that benefit from an integrated CRM Solution.
|BUSINESS||CRM CAPACITY - TRANSPORTATION LOGISTICS SERVICES|
CRM adaptability to manage all types of orders:
|Agent and claims reconciliation||Use CRM to track settlement and claim activities and create reports for AP/AR processing based on business rules|
|Risks||Mitigate globalization, outsourcing and shrinking cycle times by building solutions that maximize savings and house solution options to manage the cost and complexity of transportation operations.|
|E-Services||Offer customers and partners an opportunity for on-line, multi-channel, transactions.|
|Integration Technology and Programming Tools||There are many businesses with unique operational needs, and many in the transportation industry tend to acquire a strong IT department in order to address both unique and standard requirements for operations. Salesboom CRM uses Service Oriented Architecture (SOA) and offers a web services API with AJAX/COMET controls for highly flexible integration and customization capacity. This translates into savings on implementation , integration and customization because there is no proprietary interface to overcome. It is optionally possible to undertake both user and professional customizations.|
|Reporting and Analytics||
|Sales||Empower customer service agents to identify and action cross-selling and up-selling opportunities and to resource information quickly to enhance sales activities.|
|Employee and Partner Relationships||
|Customer Relationships||Develop and enhance processes to improve assistance and access to resources for products and services|
Secure CRM Information Exchanges
Salesboom CRM offers secure information holdings accessible based on highly scalable permissions protocols. It is possible to protect resources appropriately and share based on organizational need and logistical requirements. Salesboom CRM also offers Audit Trail functionality built into every item on the system. This supports security processes and offers a tool that can identify any information changes, access and sharing patterns (and owners) on the system. Audit Trail is available at any time for review and reporting purposes and to demonstrate due diligence in adherence to legal, financial and commercial requirements in the Transportation Logistics Industry.
Embrace continuous improvement strategies with Salesboom CRM software. Use the CRM tools to identify and schedule process changes without downtime or user overload. Step away from the constraints of fixed solutions. Salesboom offers support for rapid configuration, integration of existing systems and processes as needed. With Salesboom CRM software you acquire the capacity to provide the following supports within a continuous improvement model. Salesboom CRM is as flexible as your organization needs to be.
Consider the opportunities for improvement in the following:
- Integrate cross-functional systems
- Capture how your customers define quality
- Design customized service strategies
- Manage and schedule follow-up sales calls
- Track customer contact so all sources and types of contact are included and viewable by system users
- On-line billing and rate plan services
- Self service tools
- Up-to-date service information and 24/7 assistance to employees/partners/customers
- Managing and scheduling maintenance, repair, and on-going support
- Collaborative customization or real-time customization
- Identify and resolve potential problems quickly
- User-friendly mechanisms to register customer complaints
- Address service deficiencies
- Track customer interests and personalize product offerings
Guarantee cost containment through streamline production and distribution operations using front and back end tools as part of standard software offerings. Guarantee visibility across business lines, from finance to manufacturing, across the supply chain with Salesboom CRM.
Professional Services - CRM Custom Solutions
Salesboom software and Professional Services will address specific requirements for Transportation Service solutions that automate transportation and logistics processes on time and within budget while factoring in regulatory constraints.
Salesboom CRM will deploy a solution that enhances services and processes so you can achieve positive ROI in as short a time as possible:
- Software Solution – our team will help develop CRM plan, strategic placement and requirements development
- Identify and automate business processes
- Software and/or process customization
- Integration of CRM Software (with existing software)
- Cleanse/Import Data
- Reporting on implementation/deployment
- Professional Training Services and Support Services
The Salesboom Platform:
- Web Services with Service Oriented Architecture (SOA)
- Optional Customization - Capacity for user or professional customization and is fully extensible
- Development and Integration - Web Services API and AJAX / COMET controls are system standards.
- Cost control - costs are contained because the platform is proven both flexible and stable
- Partner Networks - An extensive partner network of over 125 different solutions providers
- Legacy - Salesboom has an API that facilitates integration for web based CRM/ERP solutions with existing front and back office systems
|Salesboom On Demand hosted CRM, web-based SFA and ERP Software Industry Solutions:|
|Aerospace Defense||Financial Services - Insurance|
|Finacial Services - Banking|