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CRM TRANSPORTATION LOGISTICS SOFTWARE

Transportation and Logistics Services covers a range of activities dealing with how resources are acquired, and transported in addition to how they are managed while in transit along the supply chain. Today's transport services represent global activities with complex partnering and logistical relationships all operating within tight time constrains. It is a competitive industry and customers typically expect competitive pricing offers in an effort to enhance their own sales activities.

Managing and leveraging market information and partner relationships is paramount to the ability of companies to maintain attractive pricing and delivery options.

CRM services can enhance Transportation Logistics Service business lines in operations, vehicle and infrastructure management. It encompasses interaction and activities at all nodes in the context of policy, regulation and contract requirements.

Salesboom CRM software offers an opportunity to build intelligent interfaces with all contacts along business lines. This includes such things as sales and marketing, warehouse management, customer and partner management, purchasing and contract management. Undertaking Enterprise Resource Management (ERP) activities that include fully integrated CRM solutions, it is possible to address operational deficiencies and improve business intelligence for greater operational success.

A review of the table below will offer some insights to areas that benefit from an integrated CRM Solution.

BUSINESS	CRM CAPACITY - TRANSPORTATION LOGISTICS SERVICES
Customer Base	CRM adaptability to manage all types of orders: Large customer volume – many small shipments Lower customer volume – large shipment orders
Agent and claims reconciliation	Use CRM to track settlement and claim activities and create reports for AP/AR processing based on business rules
Risks	Mitigate globalization, outsourcing and shrinking cycle times by building solutions that maximize savings and house solution options to manage the cost and complexity of transportation operations.
E-Services	Offer customers and partners an opportunity for on-line, multi-channel, transactions.
Integration Technology and Programming Tools	There are many businesses with unique operational needs, and many in the transportation industry tend to acquire a strong IT department in order to address both unique and standard requirements for operations. Salesboom CRM uses Service Oriented Architecture (SOA) and offers a web services API with AJAX/COMET controls for highly flexible integration and customization capacity. This translates into savings on implementation , integration and customization because there is no proprietary interface to overcome. It is optionally possible to undertake both user and professional customizations.
Reporting and Analytics	Offer transportation and logistics,staff reporting and analytic tools to provide operational and customer insight. Configure a data warehouse for reporting on customer, sales, marketing, service and product data. Utilize analysis tools to understand average deal size and asset utilization Outlook integration
Shipment Tracking	Manage routing, 1-time ship, and split&merge Tightly integrated cargo tracking system Address gaps in standard applications with CRM tools
Marketing	Multistage and multichannel campaign management Enable collaborative transportation services marketing Streamline campaign management and planning activities Personalize offers Measure marketing results Utilize customer segmentation for targeted marketing
Sales	Empower customer service agents to identify and action cross-selling and up-selling opportunities and to resource information quickly to enhance sales activities.
Employee and Partner Relationships	Employee Management Recruiting activities Training activities Support management activities Employee life-cycle Share Transportation Industry rules and regulations and best practices Partner Management Share clear and up-to-date information with service providers in supply chain Distribute sales leads and service requests Reduce calls for information and clarification with access to good information
Customer Relationships	Develop and enhance processes to improve assistance and access to resources for products and services
Billing	Consolidate receivable/payment activities in CRM system Incorporate partner billing systems for confirmation reporting and billing transactions
Multi-Channel e-Services	Supply chain Mileage on demand Online documents Online rate schedule Online load order and tracking services Customer and partner portals Equipment repair Survey
Sales	Seamlessly share information across fields and partner networks Generate customized proposals and quotes Automate triggers for sales activities for consistent sales and service Accessible and current data on pipeline status, win rates and customer profitability Deploy pricing changes quickly and consistently across channels

Secure CRM Information Exchanges

Salesboom CRM offers secure information holdings accessible based on highly scalable permissions protocols. It is possible to protect resources appropriately and share based on organizational need and logistical requirements. Salesboom CRM also offers Audit Trail functionality built into every item on the system. This supports security processes and offers a tool that can identify any information changes, access and sharing patterns (and owners) on the system. Audit Trail is available at any time for review and reporting purposes and to demonstrate due diligence in adherence to legal, financial and commercial requirements in the Transportation Logistics Industry.

Continuous Improvement

Embrace continuous improvement strategies with Salesboom CRM software. Use the CRM tools to identify and schedule process changes without downtime or user overload. Step away from the constraints of fixed solutions. Salesboom offers support for rapid configuration, integration of existing systems and processes as needed. With Salesboom CRM software you acquire the capacity to provide the following supports within a continuous improvement model. Salesboom CRM is as flexible as your organization needs to be.

Consider the opportunities for improvement in the following:

• Integrate cross-functional systems
• Capture how your customers define quality
• Design customized service strategies
• Manage and schedule follow-up sales calls
• Track customer contact so all sources and types of contact are included and viewable by system users
• On-line billing and rate plan services
• Self service tools
• Up-to-date service information and 24/7 assistance to employees/partners/customers
• Managing and scheduling maintenance, repair, and on-going support
• Collaborative customization or real-time customization
• Identify and resolve potential problems quickly
• User-friendly mechanisms to register customer complaints
• Address service deficiencies
• Track customer interests and personalize product offerings

ROI

Guarantee cost containment through streamline production and distribution operations using front and back end tools as part of standard software offerings. Guarantee visibility across business lines, from finance to manufacturing, across the supply chain with Salesboom CRM.

Professional Services - CRM Custom Solutions

Salesboom software and Professional Services will address specific requirements for Transportation Service solutions that automate transportation and logistics processes on time and within budget while factoring in regulatory constraints.

Salesboom CRM will deploy a solution that enhances services and processes so you can achieve positive ROI in as short a time as possible:

• Software Solution – our team will help develop CRM plan, strategic placement and requirements development
• Identify and automate business processes
• Software and/or process customization
• Integration of CRM Software (with existing software)
• Cleanse/Import Data
• Reporting on implementation/deployment
• Professional Training Services and Support Services

The Salesboom Platform:

• Web Services with Service Oriented Architecture (SOA)
• Optional Customization - Capacity for user or professional customization and is fully extensible
• Development and Integration - Web Services API and AJAX / COMET controls are system standards.
• Cost control - costs are contained because the platform is proven both flexible and stable
• Partner Networks - An extensive partner network of over 125 different solutions providers
• Legacy - Salesboom has an API that facilitates integration for web based CRM/ERP solutions with existing front and back office systems

Salesboom On Demand hosted CRM, web-based SFA and ERP Software Industry Solutions:
Aerospace Defense	Financial Services - Insurance
Automotive	Government Services
Call Centres	Hospital
Chemical	Hospitality
Clinical Practice	Manufacturing
Clinical Research	Pharmaceuticals
Communications	Retail
Consumer Goods	Staffing
Electronics	Transportation
Energy	Travel
Finacial Services - Banking