Cloud CRM Software Support Center
Opportunities | Salesboom Cloud CRM Logo
OPPORTUNITIES

Accounts
What is an Account?
Accounts Tab Page
Viewing Accounts
Custom Account Views
Manage Accounts
Managing Accounts
Creating a New Account
Saving Accounts
Edit an Account
Delete an Account
Print an Account
Account Tools
Import Accounts
Account Web Capture Tool
Account Reports
Adding a Contact
Adding an Opportunity
Adding Multiple Addresses
Adding a Note
Adding a Task

Ajax and COMET Tools
Ajax Contacts Rolodex

Campaigns
What is a Campaign?
Campaigns Tab Page
Viewing Campaigns
Custom Campaign Views
Featured Campaigns
Managing Campaigns
Creating a Campaign
Saving a Campaign
Edit a Campaign
Delete a Campaign
Print a Campaign
Adding a Lead
Adding an Opportunity
Adding an Account
Adding a Contact
Adding a Web Capture Tool

Cases
What is a Case?
Cases Tab Page
Viewing Cases
Custom Case Views
Featured Cases
Manage Cases
Managing Cases
Creating a New Case
Saving a Case
Sending Notification
Edit a Case
Delete a Case
Print a Case
Linking to a Contact
Case Reports
Case Tools
Web Capture Tool
Adding a Note
Adding a Task

Contacts
What is a Contact?
Contacts Tab Page
Viewing Contacts
Custom Contact Views
Manage Contacts
Managing Contacts
Creating a New Contact
Edit a Contact
Delete a Contact
Clone a Contact
Contact Tools
Web Capture Tool
Contact Reports
Adding a Note to a Contact
Adding a Task to a Contact
Adding a Photo to a Contact

Control Panel
Personal Information
Edit Personal Information
Change My Password
Customize My Tabs
Customize Tabs
Customize Buttons
Customize Sidebar
Importing
Set Organization Logo

Control Panel: Import

Corporate Policies
Quick create for policies
Reports for policies

CRM Administration
Overview
Add Company Message
Custom Tabs and Fields
Customize Selection Lists
Rename My Tabs

Custom Page Layout
Overview
Campaigns Layout
Leads Layout
Accounts Layout
Contacts Layout
Opportunity Layout
Contracts Layout

Data Management
Overview
Custom Templates
Signature
External E-mail Settings
Mass E-mail History
Outlook Integration
Importing
Flagged Errors

Documents
What is a Document?
Documents Tab Page
Viewing Documents
Custom Document Views
Retrieving Saved Documents
Document Hierarchy
Featured Documents
Managing Folders
Creating Folders
Editing Folders
Deleting Folders
Managing Documents
Adding Documents
Sending Notification
Editing Documents
Replacing Documents
Deleting Documents
Moving Documents
Manage Documents

Email
Custom Templates
Signature
External Email
Mass Email History
Detailed Mass Email Reports
Mass Email Attachments
MS Outlook Integration
Email to Case
Email to Lead
Viewing Messages
Viewing Folders
Creating a Folder
Composing a Message
Adding Attachments

Events
What is an Event?
Viewing Events
Creating Events
Creating a New Event
Inviting Others
Sending Notification
Editing & Deleting Events

Forecasts
What is a Forecast?
Forecasts Tab Page
Viewing Forecasts
Custom Forecast Views
Featured Forecasts
Forecast Data Fields
Opportunity Data Fields
Creating a New Forecast
Edit a Forecast
Delete a Forecast
Print a Forecast
Forecast Reports

Human Resource Management
Employee Management
Employees tab
Viewing an Employee Record
Employee Policy Violation Reports

Importing Data
Supported Data Types
Importing Your Data

Instant Messages
Personal User Data
Sending Messages
Message Archive
Message Archive Search
Message Key Users

Leads
What is a Lead?
Leads Tab Page
Viewing Leads
Custom Lead Views
Manage Leads
Managing Leads
Creating a New Lead
Sending Notification
Edit a Lead
Clone a Lead
Delete a Lead
Converting a Lead
Generating Lead Reports
Lead Tools
Import Leads
Lead Web Capture Tool
Adding Document to a Lead
Adding Photo to a Lead
Adding a Note to a Lead
Adding a Task to a Lead

Logging In and Out

Microsoft Outlook Integration

Notes
What is a Note?
Viewing Notes
Creating Notes
Editing and Deleting Notes

Opportunities
What is an Opportunity?
Opportunities Tab Page
Viewing Opportunities
Custom Opportunity Views
Manage Opportunities
Managing Opportunities
Creating a New Opportunity
Saving an Opportunity
Edit an Opportunity
Delete an Opportunity
Opportunity Reports
Linking to an Account
Adding a Note
Adding a Task

Organization Mapping with Accounts Parent Account Field

Profiles
Creating and Editing Profiles
Managing Profiles Profile drop-down in User
Add/Edit screens
Disabling a Tab in the Related Records Section
Setting User Login Hours Restrictions (Rules)
Assigning Login Rules to Profiles
Standard Profiles

Public Knowledge Base
Overview
Adding solutions

Reports
Generating Reports
Creating Custom Reports
Editing Custom Reports
Deleting Custom Reports
Filtering Reports & Views
Sorting Reports & Views

Sales Commission Programs
Enabling Commissions Porgram
Sales Commission

Sales Contracts
Contracts tab
Contract Mangement

Skype Integration

Spell Checker

Stay-in-Touch Mass Email
Exporting data
Mail merge

Tab Page Views
Creating Custom Views
Editing Custom Views
Deleting Custom Views

Tasks
What is a Task?
Viewing Tasks
Creating Tasks
Linking Tasks
Editing and Deleting Tasks
Task History

The Sidebar
Adjusting the Sidebar
Sidebar Panel Tools
Search
Advanced Search
My Favorites
Item History
Messenger
Calculator
Company Messages
Date & Time
Calendar

Trash Can
Restoring Deleted Items

Violation of Corporate Policies
Violations tab
Reports on Violations
Quick create for Violations
Importing/Custom Views for Violations
Viewing a Policy
Policy Violation Report

Web based Project Management
What is Web based Project Management ?
Viewing Projects
Viewing Project Tasks
Viewing Project Resources
Viewing Project Expenditures
Featured Projects
Managing Projects
Creating a Project
Saving a Project
Editing a Project
Deleting a Project
Project Tasks
Creating Project Tasks
Adding Project Tasks
Removing Project Tasks
Project Resources
Creating Project Resources
Adding Project Resources
Removing Project Tasks
Project Expenditures
Creating Expenditures
Removing Expenditures
Tracking Project Progress


Web Capture Tool
Creating a Capture Tool
Generating HTML
Editing a Capture Tool
Deleting a Capture Tool
Web Capture Fields

Workflow
Overview
Big Deal Alert
At-Risk Deal Alert
Business Support Hours
Workflow Rules
Workflow Tasks
Workflow Alerts
Adding Conditions

Working with Mass Data

ZIP Code Proxomoty Search

Live help | Cloud CRM
What is an Opportunity? An opportunity is a pending sale. Keeping track of sales opportunities helps you to build your pipeline which contributes to your quarterly forecast.


Opportunities Tab Page Use the Opportunities tab page to create, update and manage your opportunities. The Featured Opportunities section displays a list of opportunities matching a variety of criteria found in the Show drop down box. The Manage Opportunities section contains tools to create opportunities and opportunity reports.


Viewing Opportunities Opportunities are listed in the Featured Opportunities section. Using options found in the Show drop down box you can generate opportunity summaries based on a variety of criteria. Simply select one of the options from the drop down box and a summary of all opportunities matching your selection will be displayed in a few seconds. To view a listed opportunity in detail click the View link located to the left of the opportunity.

See Also: Sorting Reports and Views


Custom Opportunity Views See: Creating Custom Views


Manage Opportunities The Manage Opportunities section contains two subsections:
  • Generate Reports contains a variety of reports you can generate.
  • Quick Addition allows you to create a new opportunity.
See Also:
Generating Opportunity Reports
Creating a New Opportunity



Managing Opportunities


Creating a New Opportunity There are two ways that you can add a new opportunity. Use Quick Addition if you want to quickly add a new opportunity without entering a lot of information. Further details can be filled in at a later time. Use Detailed Addition if you want to create a new opportunity with a detailed profile.

Quick Addition
  • Choose the Opportunities tab located at the top of the page.
  • Scroll down to the Quick Addition section.
  • Enter the information for the new opportunity in the fields provided. Fields highlighted in red and marked with an asterisk are required fields. The other fields may be left blank if you wish.
  • Click the Save Opportunity button to create the new opportunity.
Detailed Addition
  • Choose the Opportunities tab located at the top of the page.
  • Click the Add Opportunity button located in the upper right region of the page.
  • Fill in your opportunity information using the Opportunity Information and Description Information sections of the form. Fields highlighted in red and marked with an asterisk are required fields. All other fields may be left blank if you wish.
  • Save your opportunity by clicking the Save or Save & New button.

    See Also: Edit, Delete or Print an Opportunity


Saving an Opportunity When you have created a new opportunity or have made changes to an existing opportunity you will be able to save the opportunity information using either of the following two methods: i. Select the Save & New button to save your new opportunity. You will then be presented with a blank form on which you can create another new opportunity.

ii. Select the Save button to save your new opportunity. This will bring you to a summary page for your new opportunity. From this page you can Edit, Delete and Print your opportunity information.


Edit, Delete or Clone an Opportunity When the opportunities are displayed on the Opportunities tab page or in a search or generated report, click the View link to view the opportunity in detail. You can then Edit, Delete or Print the opportunity.

Edit: Click the Edit button to change the information for the opportunity. Be sure to fill in all required fields. These are highlighted in red and marked with an asterisk. To save your changes click the Save or Save & New button.

Delete: Click the Delete button. You will be prompted to verify that you want to delete the opportunity. Click OK to delete the opportunity. Click Cancel to cancel the deletion.

Clone: Click the Clone button to create a copy of the opportunity. You can now change or add information to the copy if you wish. Select the Save or Save & New button to save the cloned opportunity.
See Also: Saving an Opportunity


Generating Opportunity Reports Running Reports The Generate Reports section contains a number of reports you can run. These reports have predefined search criteria. All you have to do is click a listed report in order to run it. Other opportunity reports are listed on the Reports tab. Click the Go To Reports link in the Generate Reports section or click the Reports tab at the top of the page.


Linking an Account to an Opportunity When viewing an opportunity you have the option to link the opportunity to a particular Account. This is the account from where the opportunity is coming from.
  • Click the list ( List Icon | Cloud CRM ) icon located beside the Account Name text field. A window will pop up listing a number of accounts to choose from.
  • Select an account to link to from the list. The selected account will appear in the Account Name field.
  • Your opportunity is now linked. The opportunity will also appear on the details page when viewing the account that it is linked to.


Adding a Contract to an Opportunity Use Salesboom.com's Contract Management solution to record details about contracts associated with your opportunities. To add a contract to your opportunity:
  • Click the Opportunities tab to go to the Opportunities tab page.
  • Use options from the Show drop down box to display the opportunities you are interested in.
  • Click the View link associated with the opportunity you want to add a contract to.
  • Click the Add Contract link located in the Summary section above the opportunity details. You will be presented with a form through which you can create a new contract.
  • Fill in the Contract Information and Description Information sections of the form.
  • Once you have completed the form, click the Save or Save & New button to save the contract information. This information is now linked to the opportunity and will be visible in the Related Records section when viewing the opportunity.


Adding a Note to an Opportunity See: Notes


Adding a Task to an Opportunity See: Tasks

  Education
Cloud CRM Glossary
Data Sheets
Getting Started Guide
Product Demos
Cloud CRM Implementation Kit
Training
Table of Contents
Fast Track Program
Online Training
Free Cloud CRM Trial
FAQ's
Tutorials
Administrative
Export & Import
Introductory
Rollout
Cloud CRM Video Tutorials
Role Based Overview
Marketing User
Sales Manager
Sales Rep
Service/Support Manager
Service/Support Rep
  � 2003-2018 Salesboom.com Inc .Salesboom.com All rights reserved. Legal 1.855.229.2043�Various trademarks held by their respective owners.