Cloud CRM Sales Commission Help

Overview

Commission Programs are set up by your organization to help manage the various commission structures that arise in any business. Commission programs within Salesboom are user-defined so that any organization can easily begin managing Commission programs and commission due dates, and payout amounts. Commission programs are an easy way to map out what type of sale results in what type of commission for your sales reps. Keep updating your commission programs to keep sales motivated.

Commission programs can be created to support seasonal sales, promotions, slack sales periods, etc. You are in control.

Commission Programs are used by sales employees to request commissions on closed opportunities. If the organization chooses, multiple commission programs can be chosen from, each calculating a different commission based on different qualification rules. A controller would then be able to grant or deny commissions based on the verification of the sale and whether the conditions of the commission program were met for the requested commission to be granted. The controller could, for example deny a request for commission based on one commission program, but grant commissions to the sales rep based on a different commission program.

To enable your organization to create Commission Programs:

Enable the Employee to be able to request Commission by

selecting the Commission Payout checkbox when editing an Employee record for controller user and sales users.
Edit controller user and sales employee profile to allow access to commission programs and commissions

Create a Commission Program, with the following attributes:

Commission Program Owner – the user who has the ability through her profile to create commission programs and who is creating the Commission Program
Commission Program Name – this is the name for the commission program that sales will see as an option when requesting commissions. Proper naming conventions will keep everyone in the know as to which commission programs are which.
Base Commission Rate – this is the base commission paid on Salesboom
Accelerated Commission Rate – this is the highest rate at which commissions can accelerated to for this commission program
Commission Program Number – system generated unique commission program number
Commission Program Description – This is where details about the commission program are stored including the qualifications that are recommended be met for a commission request to be granted. Include all the details that your sales reps would want to know about the rules for qualifying for commissions from this program.
Any custom fields you require

You can access the Commission Programs by clicking the Commission Program Tab and creating a commission program. Sales reps with the proper profile and employee settings can then request commissions to be either granted or denied by the controller (user with the proper profile and employee settings)

Sales Commissions

When a Commission is successfully created sales executives and other users with the Request Commission permissions can have their commissions calculated using the commission.

All information related to the commission calculation is stored in the Commission and is locked to the commissions calculated at the time of commission creation. So, even if an Employee's quota period/amount or the rates on a Commission Program change in the future, the calculations displayed on a Commission are always locked to the values that were in place when the Commission is created. To request or create a commission with updated commission values, a new Commission has to be created. The old Commission may or may not be deleted at that time.

The amount of the Opportunity chosen is displayed along with the Opportunity Name on the Commission screen. The User Account an Employee is associated with is used to determine which Opportunities are available for commissions when considering the total amount of revenue the Employee brought in on Opportunities that are in the stage "Closed Won" during the current quarter only. Old opportunities that require commissions to be calculated must either be requested by the user who approves or denies commissions, or the administrator can change the closed date of the opportunity to the current quarter, or delete the old opportunity and create a new one in the current quarter in order to request commissions on them.

Requirements and Restrictions:

Available in Enterprise Edition only
No special user permissions required; available to all user types, all editions.
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