Award-Winning Healthcare CRM Software

Salesboom Healthcare CRM Software Solution for Hospitals or any medical, therapy and wellness organization.
Help manage expanding caseloads, monitor delivery of care, and track patients, providers, and vendors in one system.
Hospitals and healthcare organizations can empower their people to be more proactive using Salesboom healthcare CRM Software.

Contents:

• Introduction
• What is web based Healthcare CRM Software?
• Common Driving Forces for Undertaking a CRM Software Solutions for Healthcare
• Possible Business Lines That Can Be Converted To a CRM service
• Salesboom CRM for Healthcare Offers Its Customers
• Continuous Improvement
• Regulatory Compliance in the Healthcare industry
• Summary

Salesboom CRM Software offers functionality that can accommodate product / patient /supplier information and capacity to track patient information requests and documentation.

Re-invent patient-provider relationships and deliver better solutions, faster, with better reliability, and better usage. Bring your organization into the now with solutions that people are already using.

Web site forms, email alerts, SMS Messaging, Instant messages with real-time alerts, Web Forms, Chatbots, AI, Reporting, Dashboards and Analytics, all customized to your exacting needs.

We set up an train our customers in-house.
Since 2003 our Fast Track program has been tested on tens of thousands of organizations to learn what works and what doesn't work. We build-to-suit customizations and integrations to give you a pre-integrated solution out of the box.
We write and maintain our own software and have the largest pre-integrated suite of front office and back-office cloud solutions, fully customizable point-and-click.

Reduce the friction in Patient-Provider relationships for the betterment of patient care. Automate Patient relationships with the communication tools of the patients' choice - voice, email, text, website, portal, SMS or text messaging, or all of the above.

Keeping accurate patient information up to date has to be a partnership between patient and healthcare. Give patients the tools to interact with you, and they will. This leads to better healthcare that is faster, less costly, and with less risk.

Better manage Employees and Contract workers, Staffing agencies, donors and vendors, in one system, bringing all constituents into the mix. In this case CRM stands for "Constituent Relationship Management".

Many forward-thinking institutions are now looking to CRM to better manage relations, opportunities and risks amongst all stake-holders, by listening to all, aggregating the data, learning what works and doesn't work, changing and re-iterating in the constant pursuit of better management. By leveraging tried and true methods of communicating with constituents that have been brought on by Websites, portals, mobile apps, etc, it is possible to make tremendous gains, in the short, medium and long-terms. Retention is important and this means becoming a more inclusive listener and more pro-active in your communications.

Manage staffing and hours, Candidate and hirinng, HR and Human Capital Management. Track locum tenens and shifts with Cloud-based timesheets, expense tracking and approvals.

Document workflow and vetting, with milestones and audit trail. Projects and task management with document management, milestone management, approvals and workflow to manage document workflow. Real time alerts. Online document signature through our integration with Adobe Sign and Docusign.

Allow work-from-home and manage distributed workforces with an all-in-one solution that is pre-integrated out of the box and ready to go. Available in free trial and with on-on-one customized demos, we consult with you to identify your immediate needs and wants, and map out a plan together. Then we set up a tailored online demo. We customize the CRM, migrate the data, rollout and train all users so that you get quick wins and sustainable gains.

This makes the system easy-to-use and allows us to become trusted partners with our customers to continue to innovate together.

Building custom reports, dashboards with KPIs and analyltics makes you a data-driven organization, without giving up common-sense and bedside manner. It all is in how the numbers are interpreted and acted upon. It takes an experienced consultant who understands the ins and outs of data and how to best leverage your data for success. We provide data consultants, process consultants, IT and developers, testers, and all types of professional services to our clients. We partner with you, build the future together, and manage and maintain the systems as an extra person on the field for your organization. You can outsource a lot of the IT and heavy lifting to experts that have been doing this since 2003.

Modern healthcare providers are having to change all processes overnight and adapt to change at an ever-increasing pace. Managing this risk and challenge requires a tight partnership with your vendor. Getting something up and running quickly and reliably is very possible, and relying on your vendor to help out might be the best move you can make. Together, we work with our customers through the change, based of sound knowledge, and tested over time.

Patient-facing and worker-facing portals and self-service mobile apps are pre-integrated with the front and back-end systems. We customize them to your exacting needs, to seamlessly integrate collaboration and real-time availability by providing self-service apps that are easy to use and helpful.

We partner with you to design them thoughtfully, build, manage and host the app and then rollout and train you, with our in-house professional services team. We are a one-stop-shop, with massive experience that you can leverage today.

What is web based Healthcare CRM Software?

Healthcare CRM software System solution enables you to share information across systems and organizations, helping to assure consistent, up-to-date information. Work more efficiently using an easy and simple interface, and collect data in the field with the devices you use every day.

Web based Healthcare CRM programs allow your employees to proactively manage and monitor patients, providers and all constituents using simple interfaces.

CRM Healthcare Software solution offers an end-to-end integrated approach that helps ensure a seamless experience across the organization, including marketing, Contact Management, enrollment, care delivery, retention, and visits.

Hospitals utilize the services of doctors, nurses, technicians, and other related specialists in the treatment and management of illness, including efforts to preserve mental and physical wellness.

Many Healthcare services are delivered via a centralized health care system, such as Medicare in Canada or the National Health Service in the U.K., while services are delivered via Managed Healthcare Networks such as Health Maintenance Organizations (HMOs) in the United States. Whatever the method of delivery, it is agreed that costs have increased steadily and ways have to be found to better, and more, cost efficiencies in delivering healthcare services.

Salesboom.com is a robust web based Healthcare CRM Software solution for healthcare organizations of all sizes. Our software offers a variety of tools for keeping your physicians, and patients connected. Healthcare CRM Software Demo

CRM software for healthcare is a largely used term for a Customer relationship management solution used in healthcare sector. There are two main types of healthcare CRMs solutions, the first is for a healthcare institution to stay connected with their patients, and the second is for a healthcare institution to stay connected with referring institutions.

The reason behind that there are two types of Healthcare CRM Software is because healthcare organizations generate new patients in various ways.

One is from patient choice. Peoples who are sick, hurt, or need a healthcare provider in some way find one that is suitable to their needs themselves.

Healthcare institutions want to attract and retain new patients or maintain repeating patients so they use a Healthcare CRM Software Solution to manage the relationships with the patients.

This might be tasks like sending checkup appointment.

The other one healthcare institutions generate patients is by referring institutions. If a patient goes to a dentist and that patient needs their teeth removed, the dentist might transfer this patient to an oral surgeon. A lot of hospitals and other specialty clinics depend entirely on referrals for patients.

Hospitals and specialty clinics use Salesboom Healthcare CRM Software to maintain relationships with primary care physicians or other referring healthcare institutions.

Some of the common driving forces for undertaking a CRM software solutions for Healthcare Sector are:

• Cost and spending constrains - The growing proportion of older people and the constant development of new treatments means demand for healthcare is rising. Hospitals can utilize CRM software applications to control costs and more effectively automate operations.
• Patients and system users are educated – People access the Internet to research medical options, and as a result are better educated and more demanding of service levels in health care settings.
• Desire to anticipate the needs and drivers in healthcare delivery to meet patient needs.
• CRM solutions on market - Maturing CRM technologies can deliver cost efficient solutions.

The following table offers a list of possible business lines that can be converted to a CRM service:

Hospital / Patient Care / Healthcare CRM Solutions

Patient CRM Solutions

Billing Services Intake Processing Outpatient Services Patient Care Streamline process for physician credentialing and physician tracking Medical facility profiling – for patient treatment support and transfer Medical school profiling – for recruiting and practice/research information Form generation, rendering and distribution, minimize errors using workflow functions Streamline operations so nursing resources are utilized appropriately Embed clinical guidelines and protocols for easy reference Monitor incoming calls to determine query patterns Outsourcing of CRM with Service Level Agreements (SLA) to enable organization to focus on healthcare and less on administration in support of physician and nurse / staff retentions Purchasing and inventory control back office tools and partner networking to reduce cost of managing key relationships Deliver Self Help tools for HR, OH&S, and other communications Offer sophisticated search of integrated information holdings and shared calender services to save time

Provide access to information on procedures / medications / symptoms etc. and get routed to proper resources Provide user access to information on disease and pre-disease management and access to corresponding specialist services from the CRM system Provide access to information and services for health risk assessments Prescription benefits Provide information and program access for long term care Provide access to Self Help services for registration and intake. Provide eBilling options for patient and other clients accessing healthcare services.

Salesboom CRM software delivers integrated and synchronized performance across all channels from call center, administration, sales and marketing, pricing, distribution and dealer networks, financial administration,inventory control, and patient/system user profiles to name a few.

Some of the benefits of Salesboom CRM software for Healthcare implementation are:

• Satisfying customer needs and demands
• Enhance risk management activities
• Support and enhance Quality management practices
• Mitigate Increased costs and reduced margins
• Ensure Regulatory compliance

Salesboom CRM software for the Healthcare industry addresses and integrates enterprise requirements from three key areas. Operational, Analytical, and Collaborative. The degree of detail and integration is scalable, and can be modified by users as needed. Salesboom offers solid customer support, training and professional services as needed.

Salesboom CRM for Healthcare offers customers in the Healthcare Services Sector an opportunity to assess, streamline and improve:

• Operational activities with the automation of basic business processes (marketing, sales, service)
• Methods of analyzing client behavior and incorporating business, operational and intelligence strategies
• Collaboration with clients on multiple communications channels
• Collaboration between organizational team members with multiple partners to ensure a quality client service experience and follow up
• Front and back end integration (supply chain) including multiple partner sites/systems
• Workflow and assignment processes

Secure Healthcare CRM Information Exchanges

Healthcare CRM software provides timely access to real-time patient information which reduces costs and increases patient satisfaction.

Furthermore, there is Audit Trail functionality built into every item into the system. This assures system services that can identify any information changes, access and sharing activities (and the owners) on the system.

You can access Audit information at any time for review and reporting purposes and to demonstrate due diligence in adherence to legal, financial and medical regulations common in the Healthcare Sector.

Continuous Improvement

Salesboom CRM software for Healthcare, Medical firms, wellness programs, therapy management and other health maintenance and protection organizations offers a highly scalable solution for Hospital Services that embrace continuous improvement strategies. It is possible to identify and schedule process changes without downtime or user overload. In acquiring the Salesboom flexible CRM software you step away from the constraints of fixed solutions. Salesboom offers support for rapid configuration of the system, integrating existing systems and processes as needed. With Salesboom CRM software you acquire the capacity to provide the following supports with a continuous improvement model or you can implement them on roll-out. Salesboom CRM is as flexible as your organization needs to be.

Consider the opportunities for improvement in the following:

• Capture how your customers define quality, and design corresponding service strategy
• Managing and scheduling follow-up sales calls
• Track customer contact in system so all sources and types of contact are included and viewable by system users
• Online billing and pricing services
• User-friendly mechanisms to register customer complaints
• Self service tools
• Product use/information/technical assistance 24/7
• Recognize and address potential problems quickly
• Identify and addressing service deficiencies
• Track customer interests and personalize product offerings
• Collaborative customization or real-time customization
• Managing and scheduling maintenance, repair, and on-going support
• Integrate cross-functional systems

Regulatory Compliance in the Healthcare industry

Salesboom CRM software for Healthcare facilitates organizations in the Healthcare Sector to meet evolving and stringent protocols from a variety of regulatory agencies tracking activities within the sector.

These include Environmental, Occupational Safety and Health Administration (OSHA) and the Food & Drug Administrations, and various protocols such as Emergency Protocol, Resuscitation Protocols, Research Protocols, and Services Protocols,Patient Rights, Organ and Tissue procurement, etc., to avoid errors , and potential legal action.

ROI

Salesboom Healthcare CRM implementation guarantees cost containment through streamline production and distribution operations using front and back end tools as part of standard software offerings. Guaranteed visibility across all areas from finance to manufacturing and across the supply chain are possible within exceedingly generous timeframes.

Professional Services - CRM Custom Solutions

Test drive our Healthcare CRM software solution now.

Salesboom has evolved solid solutions based on dialog and responsiveness to customer needs. Salesboom offers a stable, scalable software solution with a successful deployment based on support and flexibility of our stand-alone and custom integrated CRM Solutions for Enterprise Resource Planning (ERP) and support and training services offered as part of our implementation.

Salesboom CRM for Healthcare will deploy a solution that enhances services and processes so you can achieve positive ROI in as short a time as possible:

• Software Solution – our team will help develop CRM plan, strategic placement and requirements development
• Identify and automate business processes
• Software and/or process customization
• Integration of CRM Software (with existing software)
• Cleanse/Import Data
• Reporting on implementation/deployment
• Professional Training Services and Support Services

CRM for Healthcare Marketing

• Web Services with Service Oriented Architecture (SOA)
• Optional Customization - Capacity for user or professional customization and is fully extensible
• Development and Integration - Web Services API and we build our own integrations for clients.
• Cost control - costs are contained because the platform is proven both flexible and stable
• Partner Networks - An extensive partner network of over 125 different solutions providers
• Legacy - Salesboom has an API that facilitates integration for web based CRM/ERP solutions with existing front and back office systems.

Once you truly gain full visibility into the organization, you'll never want to go back to the dark again. We guarantee it. Take a Free CRM Software 30-day Trial today, or contact us directly for more information: 1.617.600-7989 (1.855.229.2043) or via e-mail at sales@salesboom.com.

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