Empower your sales and service teams with instant 360° customer views, click-to-dial convenience, and real-time transaction history the moment calls arrive.
Reduction in Handle Time
Increase in First-Call Resolution
Boost in Agent Productivity
Higher Customer Satisfaction
Years of CRM Excellence
Call center agents face an impossible challenge: deliver personalized, efficient service while juggling multiple disconnected systems.
When a customer calls, agents scramble through separate databases, spreadsheets, and applications trying to piece together the customer's history. This wastes precious time, frustrates customers, and creates inconsistent service experiences.
Your call center needs a unified solution that puts complete customer intelligence instantly at your team's fingertips—not buried across disconnected systems.
Salesboom's Call Center Integrated CRM eliminates data fragmentation by unifying your entire customer ecosystem on a single platform.
The moment an incoming call is detected, agents instantly see the complete customer profile—every transaction, interaction note, support ticket, purchase history, and communication preference—displayed on one comprehensive screen.
Agents no longer waste time searching—they immediately see what matters most for exceptional service delivery.
The integrated CRM automatically surfaces all relevant customer data the instant a call connects. Agents no longer waste time searching—they immediately see purchase history, recent interactions, open support tickets, previous complaints, payment status, contract details, and personal preferences.
Click-to-dial functionality eliminates the tedious manual dialing that wastes agent productivity. With a single click from within the CRM interface, agents can instantly connect calls—no switching between systems, no mis-dialed numbers, no wasted time.
Unlike fragmented solutions that require multiple logins and integrations, Salesboom delivers a unified platform where sales, service, and call center teams work from the same real-time data.
All customer data—sales opportunities, service tickets, marketing interactions, and call history—lives in one centralized database. When agents update information during calls, it's instantly available to every team member across all departments. No more conflicting information or outdated records causing confusion.
Service agents can see active sales opportunities and handle inquiries intelligently. Sales teams can view support ticket history before pitching renewals. Marketing can access call center feedback to refine campaigns. The unified platform breaks down departmental barriers and enables true collaboration.
When agents need to transfer calls to specialists or other departments, they can pass complete context with a single click. The receiving agent instantly sees the entire conversation history, customer background, and reason for transfer—eliminating the dreaded "let me transfer you and you can explain again" experience.
Salesboom's call center CRM includes powerful features specifically designed to help agents handle more calls, resolve issues faster, and deliver superior customer experiences without feeling overwhelmed.
Every call is automatically logged with timestamp, duration, outcome, and associated customer record. Agents focus on conversations, not administrative data entry.
Searchable knowledge base accessible during calls provides instant answers to common questions, reducing handle time and improving accuracy.
Pre-built call scripts and email templates ensure consistent messaging and help new agents handle calls confidently from day one.
Create support tickets directly from call screens with customer information auto-populated, eliminating duplicate data entry and ensuring nothing falls through cracks.
Supervisors monitor call volume, wait times, agent availability, and performance metrics in real-time to optimize staffing and coaching.
Full CRM functionality on mobile devices enables remote agents to deliver the same quality service from any location with complete data access.
Getting your call center up and running on Salesboom's integrated CRM is straightforward, with dedicated implementation support and comprehensive training that ensures rapid adoption.
Work with implementation specialists to map current workflows, identify integration requirements, and define success metrics
Custom configuration of fields, layouts, scripts, and automations tailored to your specific call center processes. Secure transfer of existing customer data from legacy systems with validation and quality checks
Connect VoIP systems, business applications, and third-party tools with technical support from our integration team
Role-specific training sessions for agents, supervisors, and administrators covering all features and best practices
Dedicated support during launch period to address questions and optimize configurations based on real-world usage. Regular check-ins to review performance metrics and identify opportunities for enhanced automation and efficiency
Most call centers are fully operational within 4-6 weeks, with agents feeling confident and productive from day one.
Organizations across industries have transformed their call center operations with Salesboom's integrated CRM solution, achieving measurable improvements in efficiency, customer satisfaction, and revenue.
Complete customer visibility eliminates time wasted searching for information, allowing agents to resolve issues faster while maintaining quality
Access to comprehensive interaction history and integrated knowledge base empowers agents to solve problems without callbacks or escalations
Click-to-dial, automated logging, and streamlined workflows allow agents to handle significantly more calls per shift without burnout
Intuitive interface with guided workflows and accessible knowledge base reduces training time and gets new hires productive quickly
Personalized service enabled by complete customer context creates positive experiences that strengthen loyalty and reduce churn
Salesboom delivers enterprise-grade call center CRM capabilities at affordable, transparent pricing that makes sense for organizations of any size.
Starting at just $14 per user per month with no hidden fees or surprise charges. Budget confidently with transparent, scalable pricing.
Implementation support included—no expensive consulting fees to get started. We want you succeeding, not paying extra to begin.
Access to expert CRM specialists 24/7 included in subscription price. Get help when you need it without per-incident fees.
All platform enhancements, new features, and security updates delivered automatically at no cost. Always stay current.
Month-to-month options available—no long-term lock-in or penalties for scaling up or down as business needs change.
Most organizations achieve positive ROI within 3-6 months through improved efficiency and increased conversions. The investment pays for itself through time savings alone.
Stop wasting time with disconnected systems. Empower your team with instant 360° customer views and seamless workflows that drive exceptional service.
Complete customer profile pops automatically when calls arrive—no searching, no delays, no frustration.
One-click calling with automatic logging eliminates manual dialing waste and increases productive conversations.
Sales, service, and support teams work from the same real-time data—no silos, no conflicts, no confusion.
Reduce handle time by 40% with instant access to interaction history, knowledge base, and customer context.
Personalized service drives 30% higher customer satisfaction scores and strengthens long-term loyalty.
Agents handle 25% more calls without burnout through streamlined workflows and automated administrative tasks.
See how Salesboom's integrated CRM gives your team instant 360° customer views and click-to-dial efficiency. Book a personalized demo to experience the platform that makes every call more productive and every customer interaction more meaningful.
Salesboom's Call Center Integrated CRM solution empowers sales and service teams with instant 360° customer visibility, click-to-dial convenience, and real-time access to complete transaction histories. Our unified platform eliminates data silos and wasted search time, enabling agents to deliver personalized, efficient service that drives satisfaction and revenue. With 22+ years of award-winning CRM innovation, we help call centers maximize productivity, improve first-call resolution, and create exceptional customer experiences.
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