CRM For Communications Sector

CRM For Communications Sector means effectively unifying processes such as billing, time management, conversation-tracking, marketing and sales campaigns, conversion tracking and so much more.
Our 15 years in the CRM industry brings strategic integrations like G Suite and Quickbooks, and tools such as Quote to Cash, Drip Marketing, Workflow-Automation, and so much more help power your Communications Brand and business to the next level.
Exploit our Web-Based CRM to maximize the energy and power of your business.

Radio and television, telephone and wireless service providers are key industries driving the uptake of CRM software solutions in the Communications Sector. Gone are the days where only large corporations could afford dedicated CRM solutions. The advent of on-demand CRM software solutions has broadened the field and offered opportunities for integrated CRM solutions to one and all.

Salesboom CRM software capabilities support the Communications sector enterprise goals to manage and integrate Customer Relationship Management and Automated Sales Force activities with Enterprise Resource Planning (ERP) from a single platform.

With implementation of Salesboom CRM Solutions, Communications Companies can integrate and manage information on:

Profits in context of accounts and customer segments
Sales and prospecting activities/customer support.
End-to-end customer service processes and success factors
Product, order and service lifecycle
Promotion uptake and up-sell
Real-time offer management based on buying patterns, usage trends and churn
Customer culture
Questions for customer problem solving
Responses for customer complaints

Salesboom CRM software addresses and integrates enterprise requirements from three key areas. Operational, Analytical, and Collaborative. The degree of detail and integration is scalable, and can be modified by users as needed. Salesboom offers solid customer support, training and professional services as needed.

Salesboom CRM Solutions offers customers in the Communications Sector an opportunity to assess, streamline and improve:

Operational activities with the automation of basic business processes (marketing, sales, service)
Methods of analyzing customer behaviour and incorporating business intelligence strategies
Collaboration with customers and partners on multiple communications channels
Collaboration between organizational team members to ensure a quality customer service experience and follow up
Front and back end integration
Workflow and assignment processes

Secure CRM Information Exchanges

Information within the system is secure and accessible based on a highly scalable permissions tree.

In scaling the access to information on the site, you are able to protect resources appropriately and open up information resources for sharing based on organizational need.

Furthermore, there is Audit Trail functionality built into every item into the system. This assures system services that can identify any information changes, access and sharing activities (and the owners) on the system.

You can access Audit information at any time for review and reporting purposes and to demonstrate due diligence in adherence to legal, financial and commercial security duties common in the Communications Industry.

Continuous Improvement

Salesboom CRM software offers a highly scalable solution that embraces continuous improvement policies. You can identify and schedule process changes without downtime or user overload. In acquiring the Salesboom flexible CRM software you step away from the constraints of fixed solutions. Salesboom offers support for rapid configuration of the system, integrating existing systems and processes as needed. With Salesboom CRM software you acquire the capacity to provide the following supports with a continuous improvement model or you can implement them on roll-out.

Salesboom CRM is as flexible as your organization needs to be.

Consider the opportunities for improvement in the following:

Capture how your customers define quality, and design corresponding service strategy
Managing and scheduling follow-up sales calls
Track customer contact in system so all sources and types of contact are included and viewable by system users
Online billing and pricing services
User-friendly mechanisms to register customer complaints
Self service tools
Product use/information/technical assistance 24/7
Recognize and address potential problems quickly
Identify and addressing service deficiencies
Track customer interests and personalize product offerings
Collaborative customization or real-time customization
Managing and scheduling maintenance, repair, and on-going support
Integrate cross-functional systems

Professional Services - CRM Custom Solutions

Salesboom offers software and Professional Services that address specific requirements for the the Communications sector and delivers on demand solutions that automate clinic processes on time and within budget while factoring in regulatory constraints.

Salesboom has evolved solid custom software solutions based on dialog and responsiveness to our customers' needs.

Salesboom offers a stable, scalable software solution with a successful deployment based on support and flexibility of our stand-alone and custom integrated CRM Solutions for Enterprise Resource Planning (ERP) and support and training services offered as part of our implementation.

Salesboom CRM will deploy a solution that enhances services and processes so you can achieve positive ROI in as short a time as possible:

Software Solution - our team will help develop CRM plan, strategic placement and requirements development
Identify and automate business processes
Software and/or process customization
Integration of CRM Software (with existing software)
Cleanse/Import Data
Reporting on implementation/deployment
Professional Training Services and Support Services

The Salesboom Platform:

Web Services with Service Oriented Architecture (SOA)
Optional Customization - Capacity for user or professional customization and is fully extensible
Development and Integration - Web Services API and AJAX / COMET controls are system standards.
Cost control - costs are contained because the platform is proven both flexible and stable
Partner Networks - An extensive partner network of over 125 different solutions providers
Legacy - Salesboom has an API that facilitates integration for web based CRM/ERP solutions with existing front and back office systems.

Professional Services

Salesboom offers professional services in support of the CRM implementation life-cycle and beyond. You might consider:

Business Modeling Services
Project Management (PM) Services
Professional Data and System Analysis
Custom Integration Services
Support and Training Services

Remember, Salesboom CRM for Communications Sector goals is to manage and integrate Customer Relationship Management and Automated Sales Force activities with Enterprise Resource Planning (ERP) from a single platform.

Communications enterprises are experiencing challenging times to keep operating costs low.

They seeking to maximize customer share, enhance clients’ retention and raise revenues with new service expansion.

To beat these challenges, telecommunication enterprises are investing in CRM strategies and solution.

Salesboom Online CRM software assists telecommunications operators in managing and controlling customer turnover.

Salesboom CRM for Communications Sector provides telecom companies with competitive ability by supplying the tools to identify and withhold profitable customers.

Salesboom CRM solution assist in controlling customer churn as they study data collected from other functional spheres like sales, marketing and service. When the analysis is gathered with transactional data, it discovers deep understanding of client behavior and helps to recognize and curb customer churn.

The Salesboom CRM solution gives companies the functionality and integration needed to meet the demands of the market and client satisfaction.

It can participate into the growth of the enterprise and turn it into a truly customer-centric organization, with the type of individual care and attention that today’s clients anticipate.

At the same time, it allows to achieve business goals, like: lower costs through business process automation and optimization.

Furthermore, it helps to increase profitability, productivity of all business departments, and lower churn.