Artificial Intelligence in Business: A Revolutionary Shift
Business Automation with AI: Efficiency and Growth
ChatGPT and Google Gemini: Revolutionizing Customer Service
Cloud CRM Solutions: The Future of Business Operations
Harnessing ChatGPT for CRM: AI-Enhanced Customer Relationships
Leveraging AI to Empower People and Accelerate Business Growth
The AI-People Economy: The Power of the Human Touch
Salesboom AI Platform: Empowering Automation and Integration
Salesboom Intelligent CRM Systems: Innovating Business Strategy
Salesboom AI Platform: Empowering Automation and Integration
Conclusion: Why Choose Salesboom AI Platform?
##introduce
The release of ChatGPT and the quick follow-up by Google to release Gemini reminds me of the beginning days of Search.
At that time, it was Google pitted against Yahoo! for search dominance. Google bought Sprinx and got into the Pay-per-click search business. A few months later, Yahoo! bought Overture, the largest publicly traded pay-per-click vendor.
The race was on, and Google for the first time monetized its search results, resulting in today, still comprising over 99% of revenues from - Paid Search.
Back then, the only search inputs were the user's search phrase, and it was hard to distinguish questions from simple words or phrases.
The power to tap into the world's knowledge with a simple search term revolutionized work, and still does today, for those who were adept at using Google as a search tool.
They say data brings knowledge, knowledge brings wisdom, and wisdom brings foresight.
They are Humans have that ability, by using tools like search and generative AI like ChatGTP and Google Gemini.
##AI
Over the years, Google Search has largely transformed its search into a question-and-answer machine, where it understands questions and suggests questions and answers as search results themselves.
This transition from search query to questions and answers can offer a deep and more encompassing view of the topic, by suggesting great questions to ask, and the answers to those questions, as ranked by the Google algorithm, The key is that Google ranks them.
Now with ChatGPT and the new generative AI solutions, they write the answers to your questions, based on the best percentage chance of what the next word will be, and write that.
It takes the best next word from the amount of information it has processed from the web and writes an entire document comprised of the best words, in order.
This is quite different in that it is the total of the words in all documents (that have been scanned before 2021 currently for ChatGPT).
Since it is a Chatbot, you chat with it, so asking the right questions makes all the difference in the answers you get.
You need to be a knowledgeable person in that area of expertise, to ask the right questions, then the right follow-up questions, and phrase them in a way that will get the meaning and full context of the topic.
For now, generative AI generates responses, like a search engine does, and it empowers people's learning, who then teach others what they have learned.
AI is ushering in a new revolution, much like the Industrial Revolution, where new technologies introduce new capabilities and re-invent how business is done.
##Auto
Much like when the Web first burst onto the scene, it was hard to predict exactly how businesses would be disrupted by this new technology, but it was clear disruption was coming fast and furious.
Some businesses adapted to doing business on the Web, new businesses formed, and the ones that couldn't adapt were consolidated or shuttered.
It takes people, processes, technology, and data that are used by humans, to be able to pass that knowledge, wisdom, and foresight onto other humans and AI, to further the process.
Investing time in the Web and how it worked has spawned so many new ways of doing business, that it is hard to imagine life without it, or even to remember how commerce even happened before the Web.
In a few short years, we won't remember business without AI being the center of the business. The ones that adapt are the ones that live to tell the tale. It will spawn entirely new ways of doing business that we can't even dream of today.
We have a new knowledge machine that writes the knowledge out for us to decipher, these knowledgeable questions get fed into the question/answer machine, and it writes a response for you.
This response is the same response everyone else gets as well, more or less, with the same questions being asked, so this doesn't mean the content it writes is original. You must re-write the content as a human, and add your thoughts, research, knowledge, wisdom, and foresight, that expert humans bring to the equation.
##Chat
The huge difference between Google Search and ChatGPT, Google Gemini, and other generative AI Chatbots, is that with Search, you have to search, collate the information, read it, digest it, then write out the content, next steps, sales plans, marketing plans, etc. yourself.
With ChatGPT, you ask it to write email templates, Call Scripts, Service Scripts, etc for you. It will generate a list of the top 20 tasks to automate in each department and division in the business, give you a list of things to prioritize and augment that list to your exact business needs at the time. As your needs change, so does the plan, list of tasks, content, emails, etc. but at least you have a working system that used to take many people and many hours.
You can't accept the output as the final product, it must be enhanced and rewritten with human insights, knowledge, and foresight to be competitive. However, it is an amazing start to build a framework of what needs doing, how to do it, and the documents and content to get it going today.
We have been working on business automation with clients for over 20 years and the key to automation, is to automate the right processes on good data, at the right time, to be timely and relevant, and with the right people to manage the customer throughout the entire customer lifecycle, all communicating together in the same CRM system.
##Cloud
In the business software world, the technology is available, but the problem is many business users find it too time-consuming and difficult to use business software and CRM systems today. They are not being used by many people to their full potential, and with early adopters and larger organizations reaping most of the benefit, while simultaneously putting other business models in potential peril if they too do not adapt to the new rules of the market economy.
So, if you now have a question/answer machine that writes out what to do, the question becomes do you have the people and technology combined with the right processes and clean data, updated in real-time to execute? The answer for most businesses is a resounding No.
The problem is not that the apps are great and the access to data has never been better, it is that it is left to the business user to manage the system, and the business to manage the integration of systems, and learn how these new technologies can be put to use. The pace of innovation is happening so fast, it is hard to keep up. Now with new AI technologies that are changing the game, there is more pressure on businesses to adapt to the new technology, innovate to stay ahead and grow using it. That is very difficult to do in today's environment for several reasons.
Today's workers are spending half their time managing data and apps, which drains most of their energy to do their regular jobs.
It is important for all organizations to plug into an integrated technology and people platform to augment operations so that databases and systems are integrated, and productivity is happening in the system.
This helps to ensure all data is synched up and reports driven, APIs satisfied, and workflow rules initiated and emails sent, while your core staff is focused on improving the business by talking with customers, partners, management, etc.
Those organizations that master the technology advancements of AI and Cloud CRM and SAAS apps are the ones who have pre-integrated the apps, data, processes, and people, that work together as a unit. This tight unit of people, systems, and data allows for a new AI to be created, that is a new level of Artificial Intelligence is created, by allowing for continuous innovation, and with input costs shrinking to the point where productivity can skyrocket.
##GPT
As with any revolutionary technology, AI can be misused and give false information. Just because the telephone or chat is a great technology, doesn't mean you trust every phone call or message that you receive. It's the same for AI, it depends on whether you are asking questions and getting how-tos and guides to improve your business.
Some of the downsides to using AI-generated content may not be obvious, but in short, do not just copy and paste what is written as it can get you blocked for spam, and mislead you. Take the output from ChatGPT read it, and change it to be the right thing for your business.
Here is a short list of things to consider when you are using ChatGPT:
1) for SEO, you can't just use it to write content, and then publish the content as it is comprised of other people's words. Google automatically checks the writing against the ChatGPT checkers out there which determine if the text was written by ChatGPT, and they consider the content spam if published on a web page, Video, etc. and it can get the site banned for spam if used like this. It is great for ideas, and a draft, but humans still have to do the writing. For now, anyway.
2) once everyone starts using the new ChatGPT, it is all about the questions you are asking, just like in Google, if you can search Google better, you have an upper hand.
3) Google search drives information on the web, so how to get your brand and your client's brands into ChatGPT in a way that is accurate and favorable, is not known yet. For Google, you update your web page, and that is the source of record.
This is not the same, it starts with the first word, then says 'What is the next word most likely to be?' then it adds that word, and says 'What are the next most likely words for this 2-word sentence', then 3, then 4 and so-on until it writes it all out.
The words are pulled from various web pages and data sources, so it is not as easy to control the answers.
4) Who owns the written content, legally? Currently, it is thought that you own it, even though ChatGPT wrote it, which is counter-intuitive
Leveraging AI to Empower People and Accelerate Business Growth
##AIPE
Forward-thinking organizations are using AI to power the growth and longevity of their business, driving value by automating better processes, with the right people, technology, and data combination to empower workers, and drive productivity.
The denominator in the growth equation for businesses and economies is the amount of productivity output per dollar, and if productivity gets increased enough, then the denominator can get large enough so that productivity can improve by leaps and bounds.
GDP of countries follow this same model and some could have almost infinite GDP.
There are so many great apps out there, but the workers of today, are unable to keep up with the logins to these apps, and consolidating the data and reports to feed the CRM and accounting systems, and it results in more time focused on software, IT, and data than is spent focusing on the business, and improving your craft.
Large companies have the continuity of doing business over long periods to gain knowledge, wisdom, insights, and foresight. Large enterprises have the budgets and people to go and hire and manage teams of people for their IT operations and build out Sales operations teams, Marketing operations teams, and teams for each thing they need.
Small to medium-sized businesses and SMEs don't have the same HR and software and IT and operations skills in-house.
Augmented Staffing plus AI is the solution.
##Eco
The only thing that will beat AI is AI plus the Human Touch. IE, trained experts (People) who devote their time and energy to using AI to ask the right questions, add the human element, and train other humans and AI how to be more successful with their endeavors.
This is the AI-People Economy. People use AI to train other people and AI and repeat.
Some people will not share their wisdom and foresight internally, some will be for all to use, and knowing which true experts to trust will become more difficult.
People-as-a-Service solutions offer a dedicated team of experts dedicated to your business, to train the AI, and use it to implement the people, process & technologies to keep your business ahead of the game. It is a plug-and-play solution, offering fractional HR resources already trained and ready to go to augment business operations teams.
##Platform
We hire and maintain the team, so our customers can hire them on their schedule, for example, 3 hours a day, 3 days a week. They learn and train our customers on what is going on with business operations so that together, we can tap into the wisdom and foresight of our customers, and augment that will new solutions to drive their business into the future.
For over 20 years, we have offered the fast-track program, a fixed-cost, all-you-can-eat Professional services bundle to get you set up and trained on Cloud CRM, SFA, and back-office solutions. We do consultations, create a rollout plan, configure the CRM and apps, migrate the data, integrate apps, and do rollout and training, over 3-5 weeks, depending on the customer.
This knowledge of what works and what doesn't work, over many industries, and many companies over many years has given us the unique ability to know each different business and industry.
For over 20 years we have built custom features, websites, apps, and integrations with custom programming, as a programming project for our customers, so they get the exact system they want. We call it the 'Built-to-Suit' model of software development. It involves quickly identifying and creating the scope, designing, architecting, building, testing, rollout, support, and maintenance of custom software solutions, in one bundle.
This experience of iterations, for over 20 years has led us to have a huge repository of software we write and maintain, and that is more nimble than most platforms, allowing for point-and-click customization by business end users.
##strategy
We are integrating with ChatGPT and Google Gemini, to enhance the business processes for CRM, SFA, Partner Relationship Management, Contract Management, Project Management, and other back-office solutions in the ERP of customer choice.
The combined systems are pre-integrated out of the box and come with setup and training included.
We call the combined system 'the CRM' going forward.
We integrate ChatGPT and Google Gemini into all aspects of CRM, SFA, Back-office, and all apps integrated into the CRM. We set up and train you in-house. We build custom software for new features, apps, integrations, etc. We provide fraction workers to get it all done, and provide continuity and continued improvement in our business.
Here are some of the features we are working on to integrate CRM with ChatGPT and Google Gemini to create a framework including the people, process, technology & data required to keep the CRM operating and full potential. The list of questions is endless and should be tailored with more color and exact questions, with lots of detail and perspective, and very personalized to your business, to get the best results. The most important part is to ask ChatGPT the right questions.
Examples of what we have implemented for customers, using ChatGPT and Google Gemini:
Salesboom AI Platform: Empowering Automation and Integration
##AIPLA
Here are 25 tasks that could be automated in my business
We now offer to train professionals to perform CRM administration, Data management & synching between apps, IT services, Sales Ops, Service Ops, Marketing Ops, eCommerce, Projects, inventory, and more.
##con
The People-AI Economy is about a team of people working with AI to develop a short--, medium--, and long-term learning and upgrade path to incorporate the new technology. The good news is you don't have to hire, train, and manage the people. We do, with our fractional 'People-as-a-Service' fractional staffing solutions for businesses of all sizes.
The only way to beat AI is the right team of people, using the AI, and dedicated to the business over time, using the AI as a tool to generate the right data to glean knowledge, insight, wisdom, and foresight.
The People-AI economy is a new economy of people plus AI and other technologies, to use the technologies, and generate new systems, to empower the same People-AI economy, in a closed-loop circuit.
Forward-thinking businesses will use it to better the growth and longevity of their business by making better decisions and being more efficient in how things are done.
The goal is to reduce the friction between the business workers and management, customers, suppliers, partners, shareholders, and all constituents.
· We have been consulting with customers and business leaders from all industries, and all business sizes, for over 20 years, on solving these same challenges, but having to wait for the customer to write the emails, plans, documents, next steps, etc.
· Now, with ChatGPT, Google Gemini, and generative AI, we can enhance our value by enhancing the automation of business operations, without as much input required of the customer.
If you provide the people, process, technology, data, and AI combination for your business, it can be like having extra players on the field, playing for our team, without limit.
· We provide the software, and solutions combined with trained people to manage it all, to free your staff to focus on being the best they can be at their jobs, and have a dedicated team of people to use the systems and augment them with AI-powered solutions that are tailored to each business department and role, and in fact, tailored to each worker, to augment their day on their schedule.
· We are providing the expertise and people to augment your Sales team with Sales Ops solutions out of the box.
· We are running campaigns and generating and nurturing leads to augment your Marketing Opts.
· We are handling customer requests and forwarding them to the right people, keeping the communication lines open, and satisfying your customers.
· We are processing Quotes, Orders, Invoices, Sales Orders, Purchase Orders, and more, to automate mundane tasks.
· We are helping to follow up on contracts, projects, tasks, and emails to help manage communications and change management.
· Our team is available 24/7 to fill in the gaps, to get real production done, independent of your existing team, and to free them up to focus on their main job, instead of managing software, data, and mundane tasks.
· We help find and retain the right people, by automating Employee Relationship Management and augmenting your staff with trained people plus AI.
There is no debating whether AI will change work forever.
Now is the time to start learning the new paradigm and leverage the tools we have for the betterment of
your business.
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