Features of Cloud CRM Software
Salesboom sets out to provide its clients with the most robust features of Cloud CRM Software Solution available on the market today like Case Management Cloud CRM tools as well as many others. To see how Salesboom can streamline your workflow processes take our Free 30 Cloud CRM Evaluation today.
Salesboom's
Key SFA Tools
| Self-Service Your customers can search your knowledge management database from your web site. You can review previous cases and review or update existing ones. |
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Case Management Cloud CRM tools Tracking the status and progress of cases (customer inquiries, complaints, etc.) and collaborating with other company members on cases is a breeze with our Case Management Cloud CRM tools. |
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| Knowledge Management A centralized database of historical cases and solutions shared among all product experts and users in real time sales software greatly shortens the response time of your support team. Salesboom even makes it available for use by your customers from your web site. |
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Escalation With the touch of the mouse, managers can us our Cloud CRM tools to escalate the priority of cases that are taking too long to resolve, etc. |
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Integrated Opportunity Management Instant access to customer information and opportunities enables reps to leverage visibility to recommend additional products or services during support interactions. |
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| XML-based Integration Our software is available as XML-based web services that are easy to integrate with back office and call center systems to deliver superior customer support. |
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Customized Reporting & Analysis The standard or customized Best Practice reports are great tools to gain critical insight into metrics that will help your customer support efforts. Average response time to close cases, case volume by product, region, or timeframe, etc., is available at your fingertips 24/7. Zero programming is required to create customized reports on the fly. |
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Once you truly gain full visibility into your company's business processes, you'll never want to go back to the dark again. We guarantee it. Take a Free CRM Software 30-day Trial today, or contact us directly for more information: 1.855.229.2043 (1.855.229.2043) or via e-mail at sales@salesboom.com.
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