1) Salesforce.com CRM Software Limitations

a. Inability to Generate a Simple Quote

When using the Salesforce.com platform to manage your current or potential clients you are unable to generate a sales quote. This results in wasted time and sales delays. The Salesboom.com platform comes out of the box with a pre-integrated Quote Management module allowing you to generate any number of quotes with the click of a button., Quote Management can also be used by Sales Reps even while out of the office through a hand held device or the Salesboom.com Offline Edition.

b. Custom Fields and Formula Limitations

Salesforce.com has restrictions on the amount of custom fields and formulas which inhibits the ability of companies to change without having to pay an exorbitant amount of fees. These fees are the result of having to upgrade their Salesforce.com Edition for all their users. At Salesboom.com we don’t hold you back with high platform limitations; we allow plenty of room for your company to advance your market share.

c. Low Storage Included

i. Salesforce.com encourages its users to store all their data within the Salesforce.com platform, however, when a low storage limit is reached, companies are faced with upgrades or exorbitant storage fees.

ii. Salesforce.com hides the cost of extra storage and it is no wonder, it is currently priced at $6,144/GB/Year! Salesboom.com has a minimum of double the standard space and if more is needed the charge is only $500/GB/Year!

d. Forced Cloud CRM Platform Upgrades

Back in 2005 Salesboom.com realized something, not all Cloud CRM technological advancements will benefit all businesses. It is almost 3 years later and Salesforce.com still hasn’t realized this. When a new feature or functionality is developed, Salesforce.com forces the update upon your Cloud CRM Platform whether your company wants it or not. Salesboom.com typically offers upgrades every few months, however the power is left in the hands of the administrators and users, you can choose which upgrades or new features will benefit your business and choose if and when to implement them. With Salesforce.com you don’t have the choice.

2) Salesforce.com Has No Service Guarantee

While Salesforce.com customers suffer from frequent outages, the company has never taken steps to offer a service guarantee. Salesboom.com offers an SLA (Service Level Agreement) with an uptime guarantee of 99.8% or your money back. We also provide our clients with a clearly posted link titled the CRM Monitor, where they can monitor our current service levels as they happen; all is documented in the public eye.

3) Sluggish CRM User Interface

Salesforce.com user interface is not user friendly and requires many clicks to accomplish a task. Salesboom.com Cloud CRM is the most user friendly Software-as-a-Service CRM Solution. This is in part from the constant contact with our clients and our industry studies on CRM User Behavior. With this insight into how our clients use their CRM Software we were able to develop an easy to use AJAX driven CRM Platform, one that your entire staff will enjoy using.

4) No Time-based Workflow

Salesforce.com lacks serious time-based workflow rules and forces you to depend on third party vendors to develop their applications with the ability to complement other outside developers in order to fully integrate the Salesforce.com platform. The Salesforce.com platform is UI based which means in order to trigger workflow processes an employee must physically click a button to send the task, event or even sales lead to the next stage. This form of workflow leaves room for error where a potential client could be overlooked. Salesboom.com is the only CRM vendor to offer time-based workflow and drip marketing tools for Professional and Enterprise Edition customers at no additional charge.

5) No Email Integrated with CRM

a. Salesforce.com CRM Solutions are not easily integrated with outside email clients or other email platforms. Salesboom.com offers email Integration as a standard in all of its CRM Editions as well as a pre-built Microsoft Outlook Integration plug-in. The Outlook integration tool within Salesforce.com’s platform doesn’t allow notes attached to contacts to be kept during the data transfer process. With Salesboom.com all information stays intact.

b. Salesforce.com has limited to no Email functionality along with many more shortcomings. A company cannot mail merge more than 100 records at a time with Salesforce.com making their email processes extremely time consuming. This lack of functionality is combined with their inability to incorporate ZIP code proximity rules which allow an organization to group leads and contacts by region. Salesboom.com comes out with Zip code proximity functionality along with no set limitations for performing mail merge functionality. Why limit someone when the technology used can perform at a greater rate?

6) No Single Tool to Export Data

It can be said that Salesforce.com holds your data hostage by making it extremely difficult to export your companies private information, and as an added feature of database privacy the USA Patriot Act can force Salesforce.com to provide your companies data to them if requested. Salesboom.com is a Canadian based company and we provide you with easy to follow data exporting tools. For example our Migration Magic Button which will migrate your Salesforce.com database seamlessly to Salesboom.com.

7) Extra Hidden Costs Associated with App Exchange

a. Salesforce.com’s App Exchange is a nothing more than a clever way to charge their clients for features which should be provided in your regular monthly fees. All applications a company adds to their Salesforce.com platform are provided by Salesboom.com as features. Salesboom.com provides four different CRM Editions so you can find the one that best suits your needs and if none are the perfect fit then feel free to mix and match features until you get a finely tailored CRM Solution.

b. An added cost when operating within the Salesforce.com platform is the extra work that may be required to integrate separate applications to allow smooth data flow. This is because Salesforce.com applications can be developed by anyone; this is not the case with Salesboom.com. All Salesboom.com features (aka applications) are 100% integrated from the beginning, we developed our entire platform to ensure data visibility across your entire company. As you implement new applications into your Salesforce.com platform you will require more tabs or even a new CRM Edition which will allow the particular number of applications to be used. These hidden upgrades are not included and once you reach your application limit or the amount of tabs allowed you are forced to buy a new edition or more tabs.

8) Arrogant Culture & Poor Customer Service

a. It was no surprise to us when many of our clients who had previously been with Salesforce.com had negative comments about them; it was the large amount of these comments which sparked us to provide clear documents to aid you in migrating from Salesforce.com. The comments from our clients regarding Salesforce.com were generally surrounding forced upgrades, high costs and poor customer service. No company should ever be stuck dealing with a CRM vendor they are less then pleased with.

b. At Salesboom.com we provide prompt customer service to all of our clients, no matter how many users they have licensed with us.

c. As seen in recent times the CEO of Salesforce.com Mark Benioff has been selling a large number of his company stocks each and every day. This combined with the possible sale of Salesforce.com to Oracle, who is not a fan of small enterprise, shows us that Salesforce.com is turning its back on SME’s. This can even be seen in their product editions since there is no mass email functionality in their Group Edition. Salesboom.com offer’s mass email and a much broader feature lineup even within our smallest Edition, Team.

9) Salesforce.com is Too Expensive

This fact is more of an added benefit to the clients who migrate from Salesforce.com to Salesboom.com. With no drop in service or functionality and in many cases an increase in ease of use and user adoption, Salesboom.com is an excellent choice for your organization. Think of all the annual savings just on user licenses, not to mention no cost for data migration from Salesforce.com to Salesboom.com.

Read more about salesforce.com failures and how to migrate from Salesforce.com

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