CRM Training and Support
Contact Customer Support
Use our web-based form to submit questions to Salesboom Customer Support.
Salesboom.com is committed to customer satisfaction. As our customer, we want to help you successfully manage your customer relationships. We're with you every step of the way, providing resources you need to ensure that your Web based Business Cloud CRM software system implementation is successful. World-class Business Cloud CRM software training and support is included as part of your salesboom.com package.
Online Business Cloud CRM system software training courses and customer support are available for all Salesboom customers. Salesboom.com also offers Business Cloud CRM system software training and support packages tailored to your specific business needs.
Cloud CRM System Support and Training Services
Check out the Business Cloud CRM System Training and Support center to find currently offered training classes. Just click the Training and Support link located in the upper right hand of the screen to view the Business Cloud CRM System training and support services offered to salesboom.com customers.
Cloud CRM Software Solution Tutorials: A Day in the Life...
Salesboom.com offers some examples of a day in the life of different users of the Salesboom.com platform. To see typical processes for different users please take alook at the A Day in the Life of... section.
|A Day in the life of...|
|Service and Support Representative|
|Service and Support Manager|
A lot of your questions can be answered here in our FAQs (frequently asked questions).
Salesboom.com realizes that the needs of customers will differ from one business to another. Therefore, several support packages are offered. Customer's can choose which support package best fits their business. From answering your user's inquiries to full administrative services, there's a support package that offers everything you need.
Our International Business Cloud CRM Software System Training programs facilitate our customers in many regions of the world including: USA, Canada, UK, The EU ,(Austria,Belgium, Cyprus, Czech Republic, Denmark , Estonia , Finland , France , Germany , Greece , Hungary , Ireland , Italy , Latvia , Lithuania , Luxembourg , Malta , Netherlands , Poland , Portugal , Slovakia , Slovenia , Spain ,Sweden and The United Kingdom), The Middle East (United Arab Emirates, Dubai, Abu dhabi, Saudi Arabia, Bahrain, Qatar, Oman, Egypt, Jordan, Kuwait, Lebanon and Tunisia), South East Asia, Australia and many more countries.
|Features||Team Edition||Professional Edition||Enterprise Edition|
|Case Response Time||24 business hours||2 business hours||2 business hours|
|Case Limit||25 per month per user||Unlimited||Unlimited|
|Phone Access||--||Regular business hours||24/7|
|Toll-Free Phone Access||--||Canada and the U.S. only||Canada and the U.S. only|
|Personal Customer Service Rep.||--|
|Administrative Services||--||--||Salesboom.com performs all necessary administrative setup and maintenance on your behalf.|
The needs and knowledge level of each salesboom.com customer varies. Therefore, salesboom.com offers a wide range of classes to help customers get the most out of their salesboom.com Public classes conducted via the Internet are available to salesboom.com subscribers. These offer practical training on how to use and administrate the service and are available to Professional Edition, Enterprise Edition and Team Edition customers.
Private training classes are available that are tailored to your small, medium or large business needs. Custom training services are also offered to help your company develop efficient small, medium or large business processes using salesboom.com.
|Introduction / System Administrator Tutorial||This course introduces users to Salesboom.com features, concepts, terminology and setup. Users will learn how Small business online web based Cloud CRM software / web-based SFA services can help to streamline their small business. Users will also learn how to set up and administer Salesboom for their small business. Users will learn how to setup their small business profile, manage users, set up their small, medium or large business role hierarchy, define their small, medium or large business security access settings and use other administrative tools.||Presentation type: Online e-Course
Duration: 90 minutes
|Sales Rep Tutorial||This course is recommended for all sales professionals and covers day-to-day tasks commonly performed by a sales representative such as managing accounts, contacts, leads and opportunities using salesboom.com Higher-level tasks, such as creating sales opportunities, generating revenue forecasts and importing data, will also be covered.||Presentation type: Live Web Conference
Duration: 90 minutes
|Customer Support Rep / Introduction to ERP Software Functionality||This course is recommended for customer support users and covers the typical tasks associated with a customer support environment. Users will learn how to create and manage cases as well as add case solutions to their small business knowledge base. Also included is a tutorial of Salesboom's Enterprise Resource Planning services such as Web based Project Management .||Presentation type: Live Web Conference
Duration: 60 minutes
|Executive Reporting & Analytics||This course is recommended for users interested in creating useful and informative reports concerning their salesboom.com data. The fundamentals of creating and analyzing data will be discussed. Users will learn how to create and strategically analyze reports containing data about their organization's accounts, contacts, opportunities, forecasts, cases and solutions.||Presentation type: Live Web Conference
Duration: 60 minutes
On-Site Small, medium or large business Cloud CRM System Training
Salesboom.com also offers training in person, brought directly to your office. Classes can be held for a minimum of 4 hours in length. The maximum number of participants depends only on what your facilities are able to accommodate. The training will be customized to suit your small business practices and procedures. Also included is a web and conference call based Q&A session, which must be conducted within 3 weeks of class completion.
For more help, please visit the FAQ section.
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CRM Software Apps - What Cloud CRM fits you?
Cloud CRM Sales Management Software solutions that really speak to the small business. Let our cloud CRM Sales Management Software be there with you during your business growth and development with our Sales Force Automation, Contact Management Software and Customer Service & Support. Whatever your business goals, banking on Salesboom Online Cloud CRM Sales Management Software will help you and your company best manage your sales pipeline.
An action packed Online, easy-to-use Web Based Cloud CRM Sales management Software solution focusing on Sales Force Automation and Customer Service & Support solutions while integrating company wide in real time. The advantages of cloud CRM Sales management Software applications include streamlined sales processes that will catapult your business to the next level.
Cloud CRM application and Back Office ERP solution integrated across your enterprise in real-time providing your company with the best workflow automation possible. The Enterprise Edition includes Cloud CRM, Sales management software, Inventory Management, Product Management, Project Management, Quickbooks CRM Integration, Accounting and Human Resources Management solutions. Compared to most Web Based Customer Relationship Management Cloud CRM Sales management software vendors, Salesboom is the only to offer a complete Back Office solution integrated across your entire Cloud CRM platform, giving your company the advantage.
Microsoft Outlook CRM Solutions
Salesboom's Cloud Customer Relationship Management Cloud CRM outlook Integration software allows you to keep your existing MS email management software by using its Outlook CRM Solutions. Never mind managing multiple programs for contacts and e-mail; within a single integrated cloud CRM Sales management software platform, Salesboom allows all your Microsoft Outlook data to be easily managed with a single login.
QuickBooks CRM Solutions
Salesboom's QuickBooks Cloud CRM Integration from Salesboom gives you one wide view of your company, customers and data all in one place. Salesboom CRM for QuickBooks gives you a seamless two-way synchronization between your Cloud CRM suite including the CRM Sales management software solution and QuickBooks accounting software, with a 100% data accuracy guarantee.
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