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2008
SIIA On Demand SaaS Cloud CRM Conference: Customer Retention
Salesboom.com CEO, Troy Muise speaks about Customer Retention
in the 2008 Software and Information Industry Association (SIIA)
On Demand Software-as-a-Service Conference. The conference took
place in San Jose, California at the San Jose Marriott and will
host all the top names in the SaaS On-Demand Industry. Mr. Muise
added his industry expertise to the Customer Retention Panel moderated
by contact center analyst and expert Mikael Blaisdell of Mikael
Blaisdell & Associates, Inc. Mr.Muise and other panelists
tackled topics like corporate processes involved with customer
retention, signs to watch for when customers become at risk as
well as the organizational structure for positive customer retention.