CRM Training and Support

Contact Customer Support

Use our web-based form to submit questions to Salesboom Customer Support.

Salesboom.com is committed to customer satisfaction. As our customer, we want to help you successfully manage your customer relationships. We're with you every step of the way, providing resources you need to ensure that your Web based Business Cloud CRM software system implementation is successful. World-class Business Cloud CRM software training and support is included as part of your salesboom.com package.

Online Business Cloud CRM system software training courses and customer support are available for all Salesboom customers. Salesboom.com also offers Business Cloud CRM system software training and support packages tailored to your specific business needs.

Cloud CRM System Support and Training Services
Check out the Business Cloud CRM System Training and Support center to find currently offered training classes. Just click the Training and Support link located in the upper right hand of the screen to view the Business Cloud CRM System training and support services offered to salesboom.com customers.

Cloud CRM Software Solution Tutorials: A Day in the Life...
Salesboom.com offers some examples of a day in the life of different users of the Salesboom.com platform. To see typical processes for different users please take alook at the A Day in the Life of... section.

A Day in the life of...

Marketing user

Sales Representative

Sales Manager

Service and Support Representative

Service and Support Manager

 

 

 

 

Customer Support

A lot of your questions can be answered here in our FAQs (frequently asked questions).

Salesboom.com realizes that the needs of customers will differ from one business to another. Therefore, several support packages are offered. Customer's can choose which support package best fits their business. From answering your user's inquiries to full administrative services, there's a support package that offers everything you need.

Our International Business Cloud CRM Software System Training programs facilitate our customers in many regions of the world including: USA, Canada, UK, The EU ,(Austria,Belgium, Cyprus, Czech Republic, Denmark , Estonia , Finland , France , Germany , Greece , Hungary , Ireland , Italy , Latvia , Lithuania , Luxembourg , Malta , Netherlands , Poland , Portugal , Slovakia , Slovenia , Spain ,Sweden and The United Kingdom), The Middle East (United Arab Emirates, Dubai, Abu dhabi, Saudi Arabia, Bahrain, Qatar, Oman, Egypt, Jordan, Kuwait, Lebanon and Tunisia), South East Asia, Australia and many more countries.

Support Packages

Features	Team Edition	Professional Edition	Enterprise Edition
Case Response Time	24 business hours	2 business hours	2 business hours
Case Limit	25 per month per user	Unlimited	Unlimited
Phone Access	--	Regular business hours	24/7
Toll-Free Phone Access	--	Canada and the U.S. only	Canada and the U.S. only
Personal Customer Service Rep.	--
Administrative Services	--	--	Salesboom.com performs all necessary administrative setup and maintenance on your behalf.

Small, Medium Or Large business Cloud CRM Training

Customized Training
The needs and knowledge level of each salesboom.com customer varies. Therefore, salesboom.com offers a wide range of classes to help customers get the most out of their salesboom.com Public classes conducted via the Internet are available to salesboom.com subscribers. These offer practical training on how to use and administrate the service and are available to Professional Edition, Enterprise Edition and Team Edition customers.

Private training classes are available that are tailored to your small, medium or large business needs. Custom training services are also offered to help your company develop efficient small, medium or large business processes using salesboom.com.

Classes Available

Title	Topics Covered	Details
Introduction / System Administrator Tutorial	This course introduces users to Salesboom.com features, concepts, terminology and setup. Users will learn how Small business online web based Cloud CRM software / web-based SFA services can help to streamline their small business. Users will also learn how to set up and administer Salesboom for their small business. Users will learn how to setup their small business profile, manage users, set up their small, medium or large business role hierarchy, define their small, medium or large business security access settings and use other administrative tools.	Presentation type: Online e-Course Duration: 90 minutes
Sales Rep Tutorial	This course is recommended for all sales professionals and covers day-to-day tasks commonly performed by a sales representative such as managing accounts, contacts, leads and opportunities using salesboom.com Higher-level tasks, such as creating sales opportunities, generating revenue forecasts and importing data, will also be covered.	Presentation type: Live Web Conference Duration: 90 minutes
Customer Support Rep / Introduction to ERP Software Functionality	This course is recommended for customer support users and covers the typical tasks associated with a customer support environment. Users will learn how to create and manage cases as well as add case solutions to their small business knowledge base. Also included is a tutorial of Salesboom's Enterprise Resource Planning services such as Web based Project Management .	Presentation type: Live Web Conference Duration: 60 minutes
Executive Reporting & Analytics	This course is recommended for users interested in creating useful and informative reports concerning their salesboom.com data. The fundamentals of creating and analyzing data will be discussed. Users will learn how to create and strategically analyze reports containing data about their organization's accounts, contacts, opportunities, forecasts, cases and solutions.	Presentation type: Live Web Conference Duration: 60 minutes

On-Site Small, medium or large business Cloud CRM System Training

Salesboom.com also offers training in person, brought directly to your office. Classes can be held for a minimum of 4 hours in length. The maximum number of participants depends only on what your facilities are able to accommodate. The training will be customized to suit your small business practices and procedures. Also included is a web and conference call based Q&A session, which must be conducted within 3 weeks of class completion.

For more help, please visit the FAQ section.

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