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Self-Service
Your customers can search
your knowledge management
database from your web
site. You can review previous
cases and review or update
existing ones. |
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Case Management
Tracking the status and progress of cases (customer inquiries, complaints, etc.) and collaborating with other company members on cases is a breeze. |
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Knowledge Management
A centralized database of historical cases and solutions shared among all product experts and users in real time sales software greatly shortens the response time of your support team. Salesboom even makes it available for use by your customers from your web site. |
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Escalation
With the touch of the mouse, managers can escalate the priority of cases that are taking too long to resolve, etc. |
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Integrated Opportunity Management
Instant access to customer information and opportunities enables reps to leverage visibility to recommend additional products or services during support interactions. |
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XML-based Integration
Our software is available as XML-based web services that are easy to integrate with back office and call center systems to deliver superior customer support. |
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Customized Reporting & Analysis
The standard or customized Best Practice reports are great tools to gain critical insight into metrics that will help your customer support efforts. Average response time to close cases, case volume by product, region, or timeframe, etc., is available at your fingertips 24/7. Zero programming is required to create customized reports on the fly. |
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Salesboom's Key SFA Tools
